Pawan Bhat Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Active Directory Service now • Microsoft Azure • Microsoft HyperV • Server operating systems (Windows 2012 R2, 2016 and 2019) • DHCP and DNS • Skype for Business • Office 365 • Windows Troubleshooting • SCCM • Handles a team of 9 associates. • Tracking Sla of tickets, • Handles all hardware as well as software related quarry of airport staff • providing fcr, • shrinkage • shift adherence • roster and also prepares for client review meetings Responsible for architecture, design, installation/implementation and configuration of Profiles/ policies. Major role includes providing Solutions, Implementation, configuration and troubleshooting of various platforms. Deployment of other Microsoft cloud technologies such as Azure AD, RMS, SSO, MFA.

Feb 2020 - Oct 2020 (9 months) Worked on Microsoft EPS Windows related Office 365, Intune Dns, Dhcp Active directory Worked on tools Service now and bmc Helix Responsible for architecture, design, installation/implementation and configuration of Profiles/ policies. Major role includes providing Solutions, Implementation, configuration and troubleshooting of various platforms. Deployment of other Microsoft cloud technologies such as Azure AD, RMS, SSO, MFA. Senior Technical Support Engineer Teleperformance Nov 2020 - Feb 2022 (1 year 4 months) Handled a team of 12 members, Assessing the stability, security, and scalability of installed Windows systems. Discussing system and server upgrades with IT managers. Installing or upgrading Windows systems and servers. Providing technical support for staff and back-end system users. Troubleshooting system and server errors. Reviewing system error logs and user-reported errors. Monitoring and updating the Windows codebase.

Handles all office and windows, active directory, networking, server issues. resolves issue over call as well as over chat