Pawan Dumpa Email & Phone Number

Townsville, Queensland, Australia

Townsville, Queensland, Australia

• Demonstrated excellent customer service skills for up to 50 customers daily.• Adaptive to the environment and performed different roles across the store to fill the immediate requirement.• Handled food preparation, maintenance of food equipment and keeping the hygiene.• Handled careful processing of payments and filing of receipts.• Displayed and performed communication and interpersonal skills to understand customer requirements and upselling.• Displayed concerns and negotiation skills whilst resolving a conflict to satisfy customer requirements.• Displayed time management skills while delivering pizzas within the stipulated time frame.• Established flexibility to take up additional shifts and cover the business requirements.

Visakhapatnam, Andhra Pradesh, India

Investigative Report Writing & Claim management following a systematic approach.•Elicited and documented the requirements for general insurance claims reports into Tableau for visualization to the stakeholders.•Frequently interacted with the clients for understanding changes in the business requirements. organizing interviews and workshops with the support of research on business requirements and delivering it as user stories.• Track project plans, deliverables and accomplishments in JIRA and designed the visual diagrams using BPMN 2.0.•Ability to identify instances to improve risk management.•Support in agile processes and sprint planning,•Conducted Joint Application Design (JAD) sessions with the end users/business and technical teams.•Define the minimum viable product (MVP) after rigorous discussions with the stakeholders. •Exceled leadership and management skills. Maintained a strong relationship with the client.•Excellent Fundamental understanding of good UX/UI design.•Calculated accident/Loss/Disaster causes, costs & resolutions.Types of Claims Worked On Marine Claims Pre-Dispatch Inspection Reports Fire Claims Miscellaneous & Theft Claims Industrial Machinery/Engineering / Electronics Claims

Visakhapatnam, Andhra Pradesh, India

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.• Following relevant diagrams and procedures to fix a fault system or set up a new one.• Created an efficient computer rollout procedure, reducing computer builds and downtime.• Monitoring and maintaining organisation/personal computer systems and networks.• Responding promptly to service issues and solving requests either over the phone or in person.• Providing technical support across the organisation/home space diagnosing software and hardware faults, and solving technical and application problems.• Setting up accounts for new users and supporting with learning/procedural documentation for users to use their new application or a system.• Ordering and replacing/ modifying equipment, as necessary.• Testing and safely evaluating new technology.• Experience of working for individual and small organisations.

Vishakhapatnam Area, India

AutoCAD 2004,10Microstation v8.Database operations.GIS Applications.Lidar-Terra scan,Terra Model.Working Experience:Total Working Experience: 1 yearWorked as a GIS Engineer in Mammoth Technology services Pvt. ltd, Visakhapatnam from nov-2011-sep2012.Project :Title : R-APDRP (Electrical Project)Client : Enzene Global.Role & Responsibilitie : Production and QC.

Master Of Information Technology - Master Of Business Administration, Computer/Information Technology Administration And Management, 5.25

Displayed exceptional performance in course subject by scoring multiple high Distinction and Distinction grades during my study. Graduated.

Professional Year, Information Technology

Bachelor Of Technology (B.Tech.), Electrical And Electronics Engineering, B

Activities and Societies: Best Main Project presenter & designer. Built a Working Model on Wireless Electricity. Electrical & Electronics.