• Proficient in managing billing (Mobile, Fixed line, Prepaid, Enterprise billing). Managing billing accuracy pre bill check and post bill check and fall out management. • Excellent skills in capturing Business requirements, documenting project scope, functional specifications, preparing User stories.• Coordinating with various stack holder & development team for execution of business requirements and change requests during system implementation.Coordinate with Change Management… Show more • Proficient in managing billing (Mobile, Fixed line, Prepaid, Enterprise billing). Managing billing accuracy pre bill check and post bill check and fall out management. • Excellent skills in capturing Business requirements, documenting project scope, functional specifications, preparing User stories.• Coordinating with various stack holder & development team for execution of business requirements and change requests during system implementation.Coordinate with Change Management Team & Business for getting emergency downtime approval • Strong written and verbal communication skills, this includes interpersonal and presentation skills.• Trained, motivate, and mentors Team of ten engineers working under my department. Show less

• Delivering Digital billing solution through virtualization, self-care, web based and app based platforms (~7mn)• Mentoring and driving the operational teams on maximizing efficiency and productivity through team engagements.• Cross functional collaboration to enable circle and partners for resource optimization and delivery support.