•Preparing documentation for formal training classes for new users.•Coordinating with users to prepare documents according to business needs.•Design modifications according to the need by studying the current practices and upgrading the system according to business growth.•Working with system developers to achieve the specifications identified with the users.

•Drafted routine correspondence and legal documents.•Negotiate settlements and engage lawyers to issue legal proceedings and Dispute resolution in motor vehicle accidents.•Championed insurance claims process by providing expert knowledge and building positive, trusting relationships to support clients during challenging times.

•Communicated effectively with other departments and various staff members to ensure tasks are completed in a timely manner.•Administrative tasks such as formatting word documents, proficient use of online database system, and corresponding with clients.•Responsible for training of new staff and ensuring any changes in work procedures are communicated to all team members.

Responsibilities; • Provided excellent customer service within a busy and high-pressure sales environment• Responsible for accurate cash handling of up to $5,000 per day• Demonstrated excellent attention to detail by completing accurate daily stock take • Supported managers in training new personnel to ensure high customer service standards are maintained

•Provided primary customer support to internal and external customers in a fast-paced environment.•Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.