Pawan Kaushik Email and Phone Number

Master of computer application (M.C.A.), LAW Graduate (Information Technology & Cyber Crime), DevOps, TOGAF &SAFe Certified Technical Architect with 18 years of extensive engineering experience in Distributed system & Contact Center Domain. Have worked with top MNCs like Wipro, Nortel Networks, Avaya & American Express. A passion for new technology, Ability to adapt to required role and environments, and working under pressure to meet the deadlines and challenges is considered to be strength.My area of Expertise includes Application Development, Telephony( Nortel, Avaya, Genesys), VOIP ( SIP & H323), IVR, Dialer, Reporting Solution, Test Automation(CYARA), Natural Language Processing, Machin Learning & AI. Specialties:-DevOps, S/W development Management, Agile/Scrum Leader, Project Delivery Management , Client Servicing , Knowledge base Management, Vendor Management , Resource optimization, Presales.