#Operational Excellence: Spearheaded the development and maintenance of monthly dashboards, daily stats, and weekly reports utilizing SalesforceCases and NPS analysis. Streamlined processes to enhance decision-making capabilities.#Compliance Management: Led tax and compliance audits, including State Illogical Report (Bad Apple), GTL Audits, and Tax Setups. Ensuredadherence to regulatory requirements and mitigated risks.#Onboarding and Case Management: Managed onboarding processes for US new hires, transfers and Employee Data Changes, facilitating efficientcase management. Ensured seamless transitions and superior employee experiences.#Automation and Process Improvement: Leveraged automation tools such as Blue Prism to monitor BOTs and provide support to developers in RPA.Continuously identified opportunities for process improvement and implemented solutions to enhance efficiency.#Employee Data Management and Analysis: Conducted audits on system user access and employee data to ensure compliance with GDPR and otherregulations. Implemented data purging procedures and maintained data integrity.#Training and Development: Provided mentoring, coaching and training sessions for team members to enhance skills and knowledge. Promoted aculture of continuous learning and development.Implemented process improvements and maintained standard operating procedures (SOPs) and conducting regular audits for transactionsprocessed by the team.Act as the initial escalation point, evaluating the need for further escalation and facilitating appropriate actions.#Oversee payroll operations for US, including relocation, 3PSP, and payroll corrections.#Responsible for payroll & data management for over 10,000 US employees&Managed payroll reversals, stop payments, and reissues as neededTools: Salesforce, Service Now, ADP Enterprise, WorkDay, Blue Prism, Power BI, Excel, Power Point, SAP, ADPR Reporting, I-Reports, Smart Compliance and SharePoint.

> Collections Management: Responsible for collections of AWS accounts, monitoring customer account details, and identifying non-payments, delayed payments, and irregularities. Handling over 800 accounts, ensuring timely resolution of issues.> Billing System Maintenance: Maintain up-to-date billing systems and customer files to ensure accurate invoicing and payment processing.> Dispute Resolution: Handle disputes and trouble tickets raised by sales involving credit card accounts. Negotiate payment plans with sales and top management to resolve issues effectively.> Portal Account Management: Handle portal accounts and upload portal invoices, ensuring 100% SLA compliance and accuracy in invoice processing. Reconcile invoices and verify payments received through different channels.> Cash Management: Validate received cash and ensure correct application on invoices in Oracle. Identify and handle unapplied cash to ensure accurate accounting.> Account Reconciliation: Reconcile invoices and payments to ensure accuracy in account statements and past invoice reconciliation.> Suspension Account Management: Work on suspension accounts, write off balances, and resolve purchase order issues to maintain account integrity and facilitate collections.> Quality Assurance: Audit and monitor team calls and emails for quality check purposes. Conduct quality check audits within the process to maintain service standards.> Training and Mentoring: Provide training and mentorship to new team members to ensure proficiency in collections processes and tools.> Tools Used: Collection Workbench (CWB), Oracle for invoice status and reconciliation and Account statement and service owner tool (SOT).

Global Project Monitoring: Utilized secondary and primary research methods to hunt and monitor construction projects globally.Content Creation: Created content and profiles for new construction projects, ensuring accuracy and relevance.Client Collaboration: Worked on client-requested projects, providing customized research and insights.Stakeholder Communication: Communicated with various stakeholders involved in projects, such as developers, architects, and planning authorities. Reviewed and approved associate projects.Project Ideation: Pitched ideas and plans for potential future construction projects based on market analysis.Strategic Partnerships: Developed strategic partnerships with key industry players to stay updated on upcoming projects.Feasibility Studies: Conducted feasibility studies and risk assessments for potential construction projects.Coordination: Coordinated with internal teams to ensure timely and accurate delivery of project requirements.Presentations: Prepared and delivered presentations to stakeholders and clients, summarizing research findings and project updates. Progress Monitoring: Monitored project progress and provided regular updates to stakeholders.Process Improvement: Identified and implemented process improvements to enhance efficiency and effectiveness.Mentorship: Mentored and trained team members to improve their skills and performance.