Pawan Kumar Email & Phone Number

Delhi, India

Successfully managed key accounts, fostering relationships with top-tier merchants.·Strategically upselling products and negotiating discount offers.·Designed and executed data-driven campaigns for improved customer footfall.·Met and exceeded quarterly targets for key metrics and revenue growth.

New Delhi, Delhi, India

Delhi, India

Optimal Location Selection: Research into identifying the most strategic locations for dark storeswithin urban and suburban areas. Factors to consider include proximity to target customerdemographics, transportation infrastructure, and real estate costs.·Inventory Management: Developing advanced inventory management techniques to optimizestock levels.

Lado Sarai

• ➢Inbound Activity:
• Vehicle Scheduling and frequency management:I was responsible fordefining the number of vehiclesneeded as well as the frequency and Schedule of the timely arrival and departure of vehicles forreplenishment / STOs
• GRN & QC Validation:AM is responsible for supervising the timely GRN and 100% QC of the STOreceived and raising the discrepancy note in case of any.Order Processing:
• Manpower sufficiency:AM is responsible forGEP alignment according to the geography and the numberof orders at a dark store.AssistantManager should maintain & upload a roster for all GEPs & Pickers aswell to have enough.
• Order Reassigning:I was responsible for orders reassignment and roster updation for assigning/reassigning express orders to the GEP & PickersOutbound:
• Timelines:AM has to supervise the timely Picking, Billing as well the delivery of orders and has to followup with all stakeholders involved in order processing to maintain 15-and 10-mins SLA of the dark store

Delhi, India

• To handle a team of 150 GSP’s and 5 DP owner’s and train them to deliver maximum customer satisfaction at optimum cost.
• Escalating various problems and also provide solutions as and when required over the mail.
• To prepare RTO and also pick RPU orders on daily basis twice.
• Travelling to various centers for better understanding of problems and also provide solutions for the same.

Delhi, India

• Leading last mile operation for Delhi, handling a team of 200 Field Executives.
• To monitor all station activity at the designated location.
• Ensuring high customer satisfaction with on time delivery.
• Handling cash at the station and also prepare RTO for non-delivered orders.
• To look after the manpower and also escalate for the same as and when required.
• Monitoring all security parameters and ensure that no one gets indulge in any sort of unlawful activites

Delhi, India