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Pawan Kumar Email & Phone Number
ServiceNow Lead BA
at
Hollard Insurance Australia
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
ServiceNow Lead BA
Location
Melbourne, Victoria, Australia
Company size
Who is Pawan Kumar? Overview
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Quick answer
Pawan Kumar is listed as ServiceNow Lead BA at Hollard Insurance Australia, a company with 815 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Pawan Kumar.
Pawan Kumar previously worked as Business Capability Lead | Product Management at Nbn® Australia and Technology Product Owner at Vocus. Pawan Kumar holds Bachelor Of Engineering (Be), Ece from Maharshi Dayanand University.
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Hollard Insurance Australia
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Profile bio
About Pawan Kumar
As a passionate Agile Leader with 20years of experience, I've honed a unique skillset encompassing agile delivery, requirement analysis, process analysis and testing, Thriving in fast-paced environments, I've championed business led and technology enablement simplification initiatives. I successfully delivered impactful projects on Saas platforms for global organisations. My love for sports, technologies and value fuels my passion in delivering a better future that resonate with audiences.Skilled in managing cross-functional stakeholders and driving operational excellence, I consistently align project outcomes with business priorities. My collaborative nature and strong communication skills foster productive relationships with stakeholders, ensuring alignment and successful product delivery. This combination of experience and skills equips me to lead teams, optimise product and service portfolios, and contribute to sustainable business growth.With a Safe Certified PM/PO, Certified ScrumMaster® and CBAP accreditation, I am committed to continuous improvement and excellence.
Current workplace
Pawan Kumar's current company
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Hollard Insurance Australia
10 roles
Pawan Kumar work experience
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Business Capability Lead | Product Management
Wipro Assigned me on NBN Service Evolution program, a technology and business transformation initiative to bring on Automation, deliver technology shift, ensure business readiness, and reduce operational cost in Change Management.As a Business Capability Lead, I oversaw the evolution of the Network Change Management Transformation project, guided it.
Sep 2023 - Jul 2024
Technology Product Owner
As the Technical Product Owner, orchestrated the management of the 'One Platform' across various retail brands (Dodo NBN, Dodo Mobile & Migration), aiming for operational excellence, compliance, and heightened product satisfaction.Key Project Delivered:- Effectively met ACMA requirements within a tight timeframe, safeguarding the organization's compliance.
Oct 2021 - Sep 2023
E2E Technical Business Analyst
As an E2E Technical Business Analyst managed and delivered the SD Ethernet product for enterprise customer, which had expanded the business customer offering resulting in more flexible options for customer to choose as per their need. Successfully delivered SD Ethernet Portal, which is Customer facing capability where customer has flexibility to set their.
Jul 2019 - Oct 2021
Business Analyst
Scope of work was to ensure Stakeholder Identification, Requirement Gathering & Analysis and Create Software Requirements Specifications document on Confluence. Analyzed the AS-IS Business Processes and recommended the process improvements and also Reviewed the Digital interface and recommended the changes which had potential to improve the User Experience
Apr 2019 - Jun 2019
Product Owner Delegate
As a Product Owner Delegate, delivered the Self Care Portal which introduced the capability for customer to manage their services and queries by themselves which resulted in huge reduction in number of calls to the Care centre.Improved agent experience by reducing number of clicks across the Agent Care Portal which resulted in reducing AHT.
Feb 2015 - Nov 2018
Customer Experience Lead
As a BT Business Customer experience lead, managed the Business Broadband fulfilment, assurance, billing requirement backlog and ensured the design, build, test and released on time.
Apr 2013 - Jan 2015
Data Integrity Consultant
As a Bt Retail Data Consultant, performed the Proactive Management on all Data Integrity issues with customer profiles, Ensured Data Integrity issues identified and fixed before customer identifies the issue with his services, billing. Identified and fixed a range of Data Integrity issues which reduced customer inbound calls to zero for such issues..
Jan 2009 - Mar 2013
Chief Technical Expert
Lead team of 10 people of Operations comprising of Field Engineers, NOC Engineer.
Aug 2007 - Nov 2008
Senior Engineer
Spice Communication Private Limited
Worked in Operation Center where supporting daily operation activity in fields and network outages.
Oct 2004 - Aug 2007
1 education record
Pawan Kumar education
FAQ
Frequently asked questions about Pawan Kumar
Quick answers generated from the profile data available on this page.
What company does Pawan Kumar work for?
Pawan Kumar works for Hollard Insurance Australia.
What is Pawan Kumar's role at Hollard Insurance Australia?
Pawan Kumar is listed as ServiceNow Lead BA at Hollard Insurance Australia.
Where is Pawan Kumar based?
Pawan Kumar is based in Melbourne, Victoria, Australia while working with Hollard Insurance Australia.
What companies has Pawan Kumar worked for?
Pawan Kumar has worked for Hollard Insurance Australia, Nbn® Australia, Vocus, Optus, and Telstra.
How can I contact Pawan Kumar?
You can use AeroLeads to view verified contact signals for Pawan Kumar at Hollard Insurance Australia, including work email, phone, and LinkedIn data when available.
What schools did Pawan Kumar attend?
Pawan Kumar holds Bachelor Of Engineering (Be), Ece from Maharshi Dayanand University.
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