• Troubleshot and resolved technical issues with the company's• IT infrastructure on a regular basis.• Developed and maintained a web-based application for the company's customer service team.• Created and maintained user accounts and permission groups for the company's internal systems.• Utilized a variety of scripting languages to create automated processes for the company's IT infrastructure.• Installed and con gured various software applications to ensure business… Show more • Troubleshot and resolved technical issues with the company's• IT infrastructure on a regular basis.• Developed and maintained a web-based application for the company's customer service team.• Created and maintained user accounts and permission groups for the company's internal systems.• Utilized a variety of scripting languages to create automated processes for the company's IT infrastructure.• Installed and con gured various software applications to ensure business continuity and improve productivity.• Researched and implemented software solutions to improve customer experience and satistaction• Managed and maintained an inventory of IT hardware, ensuring that all components were up to date.• Developed a system to track and monitor the performance of the company's IT infrastructure.• Led a team of 5 on an IT project to upgrade the company's network security, reducing potential threats by 95%.• Developed and implemented an automated system to streamline customer service process, resulting in a 20% reduction in call time. Show less

• Installed, con gured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies.• Diagnosed and resolved hardware, software, and network-related issues in a timely manner.• Monitored system performance and maintained all backup systems to ensure data integrity.• Developed and implemented security measures to protect networks and systems from unauthorized access.• Established, maintained, and tested disaster recovery procedures to ensure… Show more • Installed, con gured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies.• Diagnosed and resolved hardware, software, and network-related issues in a timely manner.• Monitored system performance and maintained all backup systems to ensure data integrity.• Developed and implemented security measures to protect networks and systems from unauthorized access.• Established, maintained, and tested disaster recovery procedures to ensure business continuity.• Set up user accounts, permissions, and passwords and monitored user access.• Prepared and maintained technical documentation for users and for the IT team.• Responded to IT support requests and provided technical support over the phone and remotely.• Provided training to users on the use of new technologies and systems. Show less

Installed, con gured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies, and assisted in the training of new employees on company standards and procedures.• Diagnosed and resolved hardware, software, and network-related issues in a timely manner by using remote assistance and phone support. • Monitored system performance and maintained all backup systems, ensuring data integrity and continuity of service delivery.• Acted as a point of… Show more Installed, con gured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies, and assisted in the training of new employees on company standards and procedures.• Diagnosed and resolved hardware, software, and network-related issues in a timely manner by using remote assistance and phone support. • Monitored system performance and maintained all backup systems, ensuring data integrity and continuity of service delivery.• Acted as a point of contact for support tickets. Created documentation and provided training for the support team.• Set up user accounts with permissions and passwords and monitored user access according to customer speci cations to meet tight deadlines.• Prepared and maintained technical documentation for users and for the IT team, by researching the exact details of a problem and documenting the solution in a centralized le.• Respond to IT support requests by providing technical support over the phone and remotely.• Provided training to users on the use of new technologies and systems• Completed initial setup of laptops and devices for new starters, including installation of custom applications, by following standardised procedures.• Managed the on-boarding of new hires, tracked information accuracy and completeness, ensured new employees started on time, and provided one-on-one orientation to new employees.• As a Support Administrator, wrote a walkthrough for new starters on best practices to follow and areas to avoid• Managed IT equipment with a 95% e ciency rate, by performing regular, inventory checks and updating records. Show less

• Developed and implemented successful strategies to improve client e ciency, resulting in increased pro tability. • Programmed and maintained databases to track client data
 and metrics.• Analyzed and interpreted market trends to inform business
 decisions• Managed projects from concept to completion, ensuring goals and deadlines were met.• Designed and managed customer surveys to gather feedback on products and services.• Developed relationships with clients and other… Show more • Developed and implemented successful strategies to improve client e ciency, resulting in increased pro tability. • Programmed and maintained databases to track client data
 and metrics.• Analyzed and interpreted market trends to inform business
 decisions• Managed projects from concept to completion, ensuring goals and deadlines were met.• Designed and managed customer surveys to gather feedback on products and services.• Developed relationships with clients and other stakeholders to ensure successful project outcomes. • Coordinated with internal and external teams to ensure e ective communication and collaboration. • Developed and presented recommendations to senior leadership on how to improve operations• Negotiated contracts and agreements with vendors and suppliers.•Created comprehensive reports for executive decision-making. Show less

• Provided technical support and troubleshooting for software related issues for over 2,000 clients. • Assisted customers in resolving software related issues in a timely manner.• Developed comprehensive training materials for new and existing software solutions.• Developed diagnostic and troubleshooting procedures to improve customer experience.• Assisted in designing and developing software solutions for customer requirements.• Monitored system performance and provided timely… Show more • Provided technical support and troubleshooting for software related issues for over 2,000 clients. • Assisted customers in resolving software related issues in a timely manner.• Developed comprehensive training materials for new and existing software solutions.• Developed diagnostic and troubleshooting procedures to improve customer experience.• Assisted in designing and developing software solutions for customer requirements.• Monitored system performance and provided timely solutions to prevent system downtime. • Coordinated with internal teams to ensure successful implementation of software solutions. • Developed and maintained customer relationships through excellent customer service. Show less