Pawan Kumar Email & Phone Number

Noida Area, India

Account Manager for Bharti Airtel Project..

Chandigarh Area, India

 Handling IT Operations throughout Punjab & Haryana Region which includes team management, Vendor Management, Asset Management, Preparing & implementation of IT setup at customer’s site. Responsible for entire setup of IT infrastructure which includes setup of Server, Network Switch, Setting up Wi-Fi access points (Cisco Linksys EA6300, 4300, D-Link) and laying networking diagram for connectivity of access points to ERP server. Providing secure environment to students Tablet by using Airwatch Cloud services and ensure students are focusing in educational contents only. Usage of Classroom Management Software by Mythware for providing remote services to tablets. Ensuring timely delivery of valued services to clients within SLA.

Chandigarh Area, India

 Handling IT Operations support for 02 States (Punjab, J&K) covering team management, Vendor Management, Asset Management & client interaction. Responsible for uptime of company’s ERP based Server (SmartClass/EduClass/English Mentor) at business points covering 02 major states. Delivering technical & remote support for company’s teaching system products namely DTS (Digital Teaching System, IWBS (Interactive White Board Systems), SmartClass/EduClass/English Mentor Server’s. Providing 24*7 telephonically support for ensuring smoothness of our product at business points. Manage and reduce the L1 incidents and user requests, Vendor co-ordination, maintaining SLA’s to meet business values at client locations. Providing extending support to Implementation Support Team along with Academic Support Group Team for ensuring quality services in defined SLA’s. Engaged in handling escalation’s cases from clients, understanding their requirement’s and escalated to HO for procurement.

Gurgaon

 Handling multifarious responsibilities in the areas of Retail Project (BigBazaar Client) and later on handling E-Governance (Punjab Excise & Taxation) Project with DataCentre management.  Retail Project (BigBazaar, Pantaloons) – Extended support to 03 major states (Punjab ,Haryana , Himachal Pradesh) including ERP Application Server Support (REM – Retail Enterprise Management), Symantec Antivirus Server support across PAN India. E-Governance (Punjab Excise & Taxation) Project – Handling IT Operation for DataCentre including extended support to team’s from all domain (Application, Network, Security, Helpdesk, Desktop).

Ambala Area, India

 Handling multifarious responsibilities in the areas of Retail Project (Supporting BigBazaar, Pantaloons, Planet Sports, Central and other small formats) Extended support to 03 major states (Punjab, Haryana, Himachal Pradesh) including ERP Application Server Support (REM – Retail Enterprise Management), Symantec Antivirus Server support across PAN India. Managing a LAN/WAN network of 100+ nodes along with proven expertise in Network Printers, EPBAX, Lotus Notes, MS Outlook, Switches (Cisco & D-link) & Router (Cisco-1800series).

Chandigarh Area, India

 Eight months of experience providing customer support in busy call centre environments for Post Paid connections. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills — listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Handling escalations cases for Delhi/NCR region.

B.Sc, Non-Medical

Master Of Science (M.Sc.), Information Technology

Mba, Systems