Process Owner
Current
Mar 2023 - Present
AeroLeads people directory · profile
Pawan Kumar Email & Phone Number
Process Owner
at
Hero FinCorp.
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Who is Pawan Kumar? Overview
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Quick answer
Pawan Kumar is listed as Process Owner at Hero FinCorp., a with 2688 employees, based in Delhi, India. AeroLeads shows a matched LinkedIn profile for Pawan Kumar.
Pawan Kumar previously worked as Zonal Operation Head- North & East at Edelweiss Retail Finance Limited and Regional & Central Operation Manager at Dmi Housing Finance. Pawan Kumar holds Pmp, Project Management from Indian Institute Of Technology, Delhi.
Company email context
Email format at Hero FinCorp.
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Hero FinCorp.
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Profile bio
About Pawan Kumar
I Possess 18+ years of experience in Managing Retail Asset Operation, Data Analytics, Contact center, Compliance, Customer Service, Banking, System Enhancement, Process Training & Implementation, and Audits. I thrive on competition and have a very strong work ethic. I am an efficient strategic leader and team architect driving continuous performance improvements. I believe in the culture of teamwork, common mission, and best-in-class service; delivering impeccable service to business clients Most of all, I am enthusiastic about my work, keenly interested in my customers, and motivated to excel! I am looking to improve my network, hoping to share knowledge and grow ideas into actionable initiatives.
Listed skills include Operations Management.
Current workplace
Pawan Kumar's current company
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Hero Fincorp.
7 roles
Pawan Kumar work experience
A career timeline built from the work history available for this profile.
Zonal Operation Head- North & East
Managing Credit Operation from Login to Disbursement and Post Disbursal Services
Mar 2022 - Mar 2023
Regional & Central Operation Manager
Managing PAN India Branch Operation activitiesalong with a team of 45 Members.System Enhancement & Automation.Process improvement.Ensure effective liaison between Branch OpsTeam and Other Stake Holder for smoothdisbursement
Feb 2021 - Mar 2022
Area Operations Manager
Tata Capital Housing Finance Ltd
Operations Management• Managing Loan Disbursals for Mortgage Loans.• Managing customer service operations inclusive of conceptualising & implementing short / long term plans. • Preparing MIS reports & other statements with a view to apprise management of Process operations and assist in critical decision-making process.Process Management• Conducting process reviews to enable strict adherence to process parameters and systems.• Preparing Standard Operating Procedures, Manuals to facilitate smooth functioning of process, ensuring conformance to Service Level Agreements.• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.Client Relationship Management• Responsible for service delivery, assessing customer feedback & providing critical feedback.• Taking escalations for resolving critical issues • Identifying improvement areas & implementing measures to maximise customer satisfaction levels.Team Management• Managing & monitoring the performance of teams to ensure efficiency in process operations and meeting of individual & group targets.• Motivating team members by nominating them for rewards & recognition; determining training needs; conducting suitable training programs to enhance their operational efficiency leading to increased productivity.
Apr 2017 - Feb 2021
Branch Operation Manager
Tata Capital Housing Finance Ltd
Aug 2014 - Mar 2017
May 2007 - Jul 2014
Operation Executive
● Handling customer queries and requests regarding post-disbursement for both home and consumer loans like No Objection Certificate, Rebooking of Loan, Loan Cancellations, Reschedulement of Loan, Request for Part Payments, Emi Refunds, Request for Property Papers, PDCs Swapping.● Dealing with cross selling of Home Insurance & Home loan Insurance for ICICI Lombard & selling All new products i.e. Consumer loan (Auto Loan, Two wheeler, Personal Loan) & Home loan
Apr 2005 - May 2007
Team & coworkers
Colleagues at Hero FinCorp.
Other employees you can reach at herofincorp.com. View company contacts for 2688 employees →
DP
Dharmendra Prasad
Colleague at Hero Fincorp.Delhi, India
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MR
Mohan Rao Kotha
Colleague at Hero Fincorp.Hyderabad, Telangana, India
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GG
Gajanan Gusinge
Colleague at Hero Fincorp.Aurangabad, Maharashtra, India
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TG
Tharunkumar G
Colleague at Hero Fincorp.Bangalore Urban, Karnataka, India
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VP
Vijay Pndy Parthasararhy
Colleague at Hero Fincorp.Chennai, Tamil Nadu, India
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JK
Jitender Kumar
Colleague at Hero Fincorp.Bengaluru, Karnataka, India
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SS
Sangeeta Sarkar
Colleague at Hero Fincorp.Delhi, India
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PR
Palash Roy
Colleague at Hero Fincorp.Guwahati, Assam, India
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PG
Pramit Gupta
Colleague at Hero Fincorp.Durgapur, West Bengal, India
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HK
Himanshu Kutar
Colleague at Hero Fincorp.Mumbai, Maharashtra, India
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Dharmendra Prasad
Colleague at Hero Fincorp.Delhi, India
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MR
Mohan Rao Kotha
Colleague at Hero Fincorp.Hyderabad, Telangana, India
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GG
Gajanan Gusinge
Colleague at Hero Fincorp.Aurangabad, Maharashtra, India
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TG
Tharunkumar G
Colleague at Hero Fincorp.Bangalore Urban, Karnataka, India
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VP
Vijay Pndy Parthasararhy
Colleague at Hero Fincorp.Chennai, Tamil Nadu, India
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JK
Jitender Kumar
Colleague at Hero Fincorp.Bengaluru, Karnataka, India
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SS
Sangeeta Sarkar
Colleague at Hero Fincorp.Delhi, India
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PR
Palash Roy
Colleague at Hero Fincorp.Guwahati, Assam, India
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PG
Pramit Gupta
Colleague at Hero Fincorp.Durgapur, West Bengal, India
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HK
Himanshu Kutar
Colleague at Hero Fincorp.Mumbai, Maharashtra, India
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2 education records
Pawan Kumar education
Pmp, Project Management
Master Of Business Administration (Mba), International Business, A
FAQ
Frequently asked questions about Pawan Kumar
Quick answers generated from the profile data available on this page.
What company does Pawan Kumar work for?
Pawan Kumar works for Hero FinCorp..
What is Pawan Kumar's role at Hero FinCorp.?
Pawan Kumar is listed as Process Owner at Hero FinCorp..
Where is Pawan Kumar based?
Pawan Kumar is based in Delhi, India while working with Hero FinCorp..
What companies has Pawan Kumar worked for?
Pawan Kumar has worked for Hero Fincorp., Edelweiss Retail Finance Limited, Dmi Housing Finance, Tata Capital Housing Finance Ltd, and Indiabulls Housing Finance Ltd.
Who are Pawan Kumar's colleagues at Hero FinCorp.?
Pawan Kumar's colleagues at Hero FinCorp. include Dharmendra Prasad, Mohan Rao Kotha, Gajanan Gusinge, Tharunkumar G, and Vijay Pndy Parthasararhy.
How can I contact Pawan Kumar?
You can use AeroLeads to view verified contact signals for Pawan Kumar at Hero FinCorp., including work email, phone, and LinkedIn data when available.
What schools did Pawan Kumar attend?
Pawan Kumar holds Pmp, Project Management from Indian Institute Of Technology, Delhi.
What skills is Pawan Kumar known for?
Pawan Kumar is listed with skills including Operations Management.
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