• Improved operational efficiency by streamlining processes and implementing cost-saving measures.• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals• Motivated and evaluated personnel for performance improvement and goal achievement• Maintain the 10% SSSG vs last year• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.• Partnered with vendors and suppliers to effectively manage and budget.• Managed 14 Restaurants in 3 different regions and team of 180 staff• Reduced turnaround time for project completion through effective resource allocation and team management.• Oversaw financial management, budget management, accounting, and payroll activities• Directed maintenance and operations of facility systems to minimize service interruptions• Streamlined business processes by analyzing current procedures and implementing necessary improvements.• Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.

• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.• Supervised 6 Restaurant managers and 120 crew members and managed all performance metrics within territory.• Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.• Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.• Ensured compliance with company policies and procedures as well as state regulations by conducting regular audits of operational practices at each location within the district.• Introduced cost-saving initiatives to reduce losses and increase profit margin.• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Senior operational role providing leadership, support and coaching to Franchisees and Management Teams on all aspects of store operations and new store openings. ► Operational Leadership – Implemented and monitored franchisee operational standards and best practice principles in areas of people management, sales and marketing, costs, WHS and customer satisfaction. ► Franchisee Support & Coaching - Supported franchise partners to maximise sales growth opportunities through operational superiority and implementation of marketing promotions. ► New Store Openings & On-Boarding - Supporting in all aspects of operational management. ► Quality Assurance - Carried out operational audits across all stores, assessing restaurant performance and assisting with improvement opportunities. ► Supply Chain Management - Built and maintained effective working partnerships with key suppliers and supply chain team. ► Team Leadership - Management and leadership of a team of Operations Specialists, creating vision and direction, setting and monitoring key performance indicators and sales targets