Pawan Kumar Email & Phone Number

Christchurch, Canterbury, New Zealand

• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
• Motivated and evaluated personnel for performance improvement and goal achievement
• Maintain the 10% SSSG vs last year
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Partnered with vendors and suppliers to effectively manage and budget.

Auckland, New Zealand

• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Supervised 6 Restaurant managers and 120 crew members and managed all performance metrics within territory.
• Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
• Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

New Zealand

Senior operational role providing leadership, support and coaching to Franchisees and Management Teams on all aspects of store operations and new store openings. ► Operational Leadership – Implemented and monitored franchisee operational standards and best practice principles in areas of people management, sales and marketing, costs, WHS and customer.

New Zealand

National Certificate In Hospitality & Food Safety Level 1,2,3,4, Hospitality Administration/Management

Business Management, Business Administration And Management, General