Pawan Kumar P Email & Phone Number

Coimbatore, Tamil Nadu, India

Chennai Area, India

Chennai Area, India

At portfolio handling for over 80 customers

Gandhi Nagar, Gujarat

Chennai, Tamil Nadu

•Assigned & monitored the work carried out by team in terms of productivity, accuracy & quality on a daily, weekly & monthly basis•Evaluated daily, weekly & monthly status on team’s performance and reported the same to client & internal management•Maintained productivity metrics and adhered to SLAs; liaised with client on escalations•Oversaw financial discipline and resource utilization, adhered to bench strength, on-time billing, etc.•Reviewed suggestions from team members on process improvements and discussed with Delivery Manager and client for implementation•Developed process maps and SOPs, conducted process training for all team members and ensured team has undergone required certifications/trainings•Performed audits/compliance – zero noncompliance during quality audits and information security audits•Raised early warning to HR and Manager on possible attrition; took part in recruitment process•Implemented business continuity plans for the process during contingent situations•Monitored resource, performance & conflicts management•Identified & recruited associates with right skill set for the process•Scheduled & planned training for new resources•Communicated with client to discuss on process status•Acted as SPOC for team’s iQMS compliance

Processing orders for a leading UK based Telecom Svc Provider!

Scheduling InterviewsAssisting in all HR related activities