- Proficient in Office365 Administration, including user account management, email issue troubleshooting, and license management.- Experienced in configuring and monitoring server backups, including Tally Server and Hyper V Server management.- Skilled in conducting laptop health checkups, performance upgrades, and providing remote support.- Proficient in installing and monitoring Sophos antivirus software on employee laptops.- Knowledgeable in network management, including Wi-Fi devices, internet connections, firewall licenses, VPNs, and coordination with service providers.- Capable of supporting software implementation for Sales & Accounting and managing Azure VMs and VPNs.- Experienced in IT asset management, including procurement and setup.- Competent in managing various infrastructure components such as internet connections, telephone lines, UPS systems, printers, EPBX systems, and digital signage.- Skilled in mobile and office internet billing management.- Proficient in IT vendor management and payment processing.- Expertise in Azure AD, Microsoft Office 365, and Exchange administration for multi-geography setups.- Responsible for designing, implementing, and maintaining IT infrastructure across multiple locations.- Architecting and managing Azure Active Directory for secure identity and access management.- Administering Microsoft Office 365 applications and Exchange Online services to ensure high availability and performance.- Designing IT solutions considering specific geographic needs and regulations.- Collaborating with international teams to address Office 365 and Exchange requirements.- Providing technical expertise and support globally to IT teams and stakeholders.- Documenting best practices for multi-geography IT setups to facilitate knowledge sharing.- Participating in global IT projects to align technology solutions with regional requirements.

Maintain server, upgrade, secure, system backups and disaster recovery preparation.Perform as back-up support on entire workflow systems for Ad Print and ProductionServices. Maintain all software and hardware licensing to ensure conformance. Conduct network troubleshooting to segregate and identify general network problems.Manage the entire purchase of inventory related to hardware, software, and other IT supplies.Maintenance of VM server, Office 365 , Creative Cloud Team, Corel draw etc. Day-to-day IT issues/queries of employees: These are tasks such as installing printer,internet connectivity issues, Wi-Fi maintenance, and installing updates. Maintaining Active Directory: Setting up AD, adding/modifying/deleting users from thedomain. Maintaining directory access controls. Managing email accounts by coordinating with email service provider/ on-site server:Includes creating emails for new joiners and backing-up and removing data for exemployees.Manage network tools like , Switch, Router , wifi device.Monitor the performance of existing computer systems and IT infrastructures,Set up accounts and workstations. VM server maintenance & Active Directory administration, Maintain all software and hardware licensing to ensure conformance. Monitor Sophos Antivirus, Monitor Sophos firewall .

Day-to-day IT issues/queries of employees: These are tasks such as installing printer,internet connectivity issues, Wi-Fi maintenance, and installing updates. Maintaining Active Directory: Setting up AD, adding/modifying/deleting users from thedomain. Maintaining directory access controls. Managing email accounts by coordinating with email service provider/ on-site server:Includes creating emails for new joiners and backing-up and removing data for exemployees. Maintenance of ERP Server: Installing OS updates, network connectivity, andmaintaining data backup. Network Security management: performing virus/malware scans, adding/modifying rulesin the firewall, directory access management. Documentation and reporting: Proper documentation of the IT infrastructure setup andmaintenance process. Manage network tools like , Switch, Router , wifi device. Monitor the performance of existing computer systems and IT infrastructures. Troubleshoot issues and outages. Set up accounts and workstations. Ensure security through access controls, backups and firewalls. Develop expertise to train staff on new technologies.

Remote Support engineer, window server, troubleshooting, andresolving IT incidents, Providing technical support to End Users.Windows 8/10 , Firewall, Hardware Networking, Server issue, ServerInstallation, IT Policy Impl. troubleshooting, and resolving IT incidents,Documentation of the requirements of Customers, & Coordinating with technical consultants and developers for its implementation. ? Post Implementation Support to client. ? ERP Application Maintenance support. ? Working on warehouse inventory management system like, PO, SRN, GRN, STN, NRGP etc. ? SQL server maintenance like SQL Backup, SQL Query Updating, Deletion ? Dispatching Incidents in Incident Management tool. ? Strong data management and technical skills ? Proficiency in Microsoft Office (Excel, Access, PowerPoint, etc.) ? Ability to effectively prioritize and multi-task in high volume workload situations 8 Month Experience of working with client Idea, Aircel, Vodafone

• Work with Project team and vendors to understand project requirements• Deploy/install ERP products, troubleshoot and resolve issues within enterprise data centres and complex environments.• Gather information from users, evaluate their needs and create implementation solutions to meet cost and timelines of the issue.• Analyze data to determine the range of solutions, such as installation of alternate methods and procedures.• Ability to communicate effectively with our users and provide status updates and progress reports.• Documentation of the requirements of Customers, & Coordinating with technical consultants and developers for its implementation.• Functional Knowledge on Sales and Warehouse Modules.• Working knowledge of other major modules of OpenERP like Purchase, HR, CRM, Account, etc.• Documentation of the requirements of Customers, & Coordinating with technical consultants and developers for its implementation.• Functional Testing and Integration Testing.• Preparing End user training Document.• Help with the configuration of the software.• Take part in the first line support.