HR Project Lead• Key Accountabilities: HR Operations specialist within the HR India operations team to provide relevant and effective HR Operations services to business within India (Gurgaon/Bangalore)• Administration and day to day management of operational processes as part of employee life cycle management • Advises and resolves employee queries on HR policies and processes• Benefit administration (Insurance policies, Employee Wellbeing initiatives)• HR policy support, Management and timely updating of India HR Policies and processes• Develop and maintain key internal/external relationships, which may include: business leaders, hiring managers, business/function HRBP’s, employees and vendors. ( fixed term contract )Worked on Multiple HR Projects:1.DEIB (Diversity, Equity, Inclusion, and Belonging)•Developed the DEIB roadmap and framework.•Led various DEIB projects.2.Funchayat•Managed the employee resource group focused on employee engagement initiatives across different locations.3.Pride Matters ERG•Supported the ERG group dedicated to LGBTQ employees. 4.DAN Projects•Worked on projects based on Disability Accessibility Networks. 5.MHFA (Mental Health First Aider)•Initiated programs for visible and invisible disabilities.6.Yo United•Facilitated the forum for different age groups, promoting workplace diversity and brainstorming multiple initiatives.7.CSR Colt Cares•Participated in various CSR initiatives focusing on community development, education, health care, women, and sustainability.8.EHSS•Contributed to Environment, Health, Safety, Physical Security, and Sustainability projects.9.Supported ESG Team•Assisted with Environmental Sustainability Governance projects such as zero waste to landfill, carbon footprint reduction, and green vehicle initiatives.10.worked on employee on-boarding, engagement feedback , early careers initiatives for fresh graduates employees and also Women plus focused on diversity at workplace

Leading all the employee engagement activities including wellness, sports & festival events across geographies (India, UAE, Saudi Arabia & Qatar) for 1000+ employees, with budgetary control of INR 60 lacs• Inducting employees & onboarding formalities• Managing monthly news bulletin for the group• Managing the brand’s internal FB Group – FNPTribe• Leading the Rewards & Recognition of blue & white collared staff • Organizing CSR initiatives• Statutory compliance and vendor management• Conducting employee surveys & redressing grievances• HR Policy & Process Formulation• HR Compliance & POSH• Employee Engagement• New Hire Orientation & Development• Grievance Handling• Employee Relations• Employee Reward & Recognition• Training & developmentReference checks & Back Ground VerificationReferral Policy & ProcessEnd to end lifecycle management of employeesEmployee Communication 3Worked on Multiple HR Initiatives and Projects:1. Created Holistic Wellbeing Plan and Calendar2. Developed and implemented a comprehensive wellbeing plan and annual calendar. 3. CSR Activities4. Participated in and supported various Corporate Social Responsibility activities.5. Buddy Program for New Joiners6. Designed and implemented a buddy program to enhance the on-boarding experience for new employees.7. Diversity Workforce Initiatives• Worked on attracting, retaining, and developing a diverse workforce through various initiatives: Reforming CRECHE policies.• Conducting gender sensitization and training sessions.• Collaborating with the talent management team to organize women job fairs and launchsecond career programs.• Facilitating focus group discussions, implementing the Felix First policy, and identifying high- potential employees.• Leading projects and campaigns in collaboration with corporate communications and marketing teams.• Leading projects on "Pink Leaves" (special leave policies for women).

Client services for all OYO clientsInside salesClient engagementsAdministrative TasksTrainingReference checks & Back Ground VerificationReferral Policy & ProcessEnd to end lifecycle management of employeesEmployee Communication

Multiple Roles: Operations & Training, Customer Services, Inside Sales, Client Events & Meetings Planner, CSR & Employee Engagements InitiativesKey responsibilities included:• Conducting day-to-day employee & client engagement activities and hosting major conferences, Town Halls, events, cultural programs, and extracurricular activities.• Inducting newly-hired trainees and conducting communication & product training• Managing the existing customer relationships & providing the required support to ensureexcellent customer experience - the key to getting repeat business.• Developing strong strategic relationships with customers & clients to identify & leverage onthe customers' business goals, growth strategies, and profit drivers to deliver the appropriatevalue proposition/sales solution strategies.• Utilizing effective presentation and facilitation skills (including creative training techniquesand adult/accelerated learning techniques using a variety of training delivery modalities) to include both live and virtual classroom trainingWorked on Multiple projects like:Managing Reward and Recognition1. Oversaw the reward and recognition programs to motivate and appreciate employees.2. Leadership Connect Sessions3. Organized sessions to facilitate direct communication between leadership and employees.4. Employee Engagement Festivals and CSR Activities5. Coordinated various festivals and CSR activities to enhance employee engagement.6. Employer Branding Campaigns7. Developed and executed campaigns to enhance the organization's employer brand.8. DEI Projects9. Worked on Diversity, Equity, and Inclusion projects, including:a. Implementing gender-neutral toilets.b. Developing a transgender inclusion policy.10. Open Mic Sessions with Leadership11. Conducted open mic sessions to encourage transparent communication betweenemployees and leadership.12. Sports and Wellness Initiatives

Generating incremental revenue from the existing client by up-selling a wide range of products & services of American ExpressManaging existing customer relationships and providing supportBuilding strategic relationships with customers to understand their business goals, growthstrategies, and profit drivers to deliver the appropriate Adobe value proposition/sales solution strategy.Communicating effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Achieving weekly, monthly & quarterly targets for conversion rate and revenueParticipating in activities designed to improve customer satisfaction & business performance Managing & maintaining SLAs like AHT, login hours, attendance, daily call targets, etc. Occasionally using decision-support tools to answer questions.