Pawan Malhotra Email & Phone Number

New Delhi, Delhi, India

* Managing the complete lifecycle of online Market Research Projects/ Surveys across Americas, APAC, EMEA regions* Managing a team of 10 Project Managers* Developing smart strategies to ensure a timely and successful project completion/ delivery* Troubleshooting issues during the Field Works and ensuring prompt resolutions* Coordinating with stakeholders, both internal and external, through effective communications* Suggesting plans to improvise and enhance the overall project performance* Managing team’s deliverables, trainings, KPIs* Equipped with sampling, survey setup, and survey pricing toolsHighlights: Helped management identify and eliminate an undesired process layer for client communications, while creating an internal team of strong project communicators/ managers.

New York, United States

Ensuring business-relevant Market Insights for Digital Marketing and Content Strategy Teams to ensure higher authority, engaging content deliveredConducting client’s need-based, insightful market research, while helping content marketing teams with analyzing feasibility for target demographies (Gender, Age, Race, and others)Helping internal stakeholders and clients with meaningful communications around the target market research deliverablesCoach and Mentor team members to equip them learn Market Research tactics for delivering engaging content with higher conversion rate.

Chandīgarh Area, India

* Designing and implementing result- driven Market Research strategies for the organization on various projects, including Bus Seats; Bus ACs; Reefers; Agricultural Equipment, and more.* Strategizing and conducting market surveys (Live or Tele Interviews) and developing meaningful online surveys (Google) * Publishing/ Delivering extensive industry reports while quality check, proof-read, and edit the team’s deliverables * Recruiting and training new team membersHighlights: Helped management identify and sell process waste/ iron scrap through deal signed with Toyota’s Scrap Management Division.

Gurugram, Haryana, India

* Writing Insightful Market Intelligence Reports on 90+ Categories/ Domains for the USA based supply chain professionals* Managing a Five Member team* Managing Client Co-ordination, Client Communications*Building Strategies for Timely, Quality-Driven Project Deliveries

Gurugram, Haryana, India

* Managing daily deliverables, including Company Profiles, Industry Reports, Business Research * Managing quality checks, to ensure flawless project deliveries* Managing client communications

Gurgaon, India

- Managed a team of 2 to 10 members - Managed team Budgeting, Client Billing, Contracts Renewals, MISs, and effective P&L advisory - Project and team management including scoping & defining time-lines for the daily deliverables and allocating resources to meet the deadlines - Advising management on various new project opportunities and pitching them to client - Responsible for overall client management as well as for business communications with them - Recruiting and Hiring the new resources and defining & implementing their training requirements - Setting up KPIs for process and team, performance appraisals and providing general assistance Highlights: • Steered efforts in developing & improvising various internal MISs, Standard Operating Procedures & Training Manuals • Essayed a stellar role in: o Achieving Voice of Customer (VOC) score of 10/ 10 for 5 consecutive years o Initiating & automating time-sheet which was nominated for an internal “Pegasus” Award • Merit of: o Recognized for “Excel at Work" (Achiever award) for project management o Received an Award of Excellence for the highest Voice of Client (VOC) along with Outstanding Performed award, 2010 o Receiving client recognition for ‘Commitment & Going Extra Miles’ in 2009 o Being awarded by client for successfully delivering a large ad-hoc project before time • Efficiently closed 5 ISO audits and implemented Lean in process as Lean Champion of the team • Holds the distinction of being recognized by the client for designing & troubleshooting various client’s MIS

Gurgaon, India

- Leading, managing and supporting the team of 2 members located in Gurgaon- Maintain and evolve client relationship on all fronts by ensuring flawless project delivery- Train resources to ensure smooth operational efficiency- Managing the complete quality and performance measurement system for the succession planning of the members by identifying their training & development needs• Steered efforts in developing & improvising various internal MISs, Standard Operating Procedures & Training ManualsOverall SkillsQualitative Tasks (Company Profiles, Case Studies& Industry Landscaping)• Preparing detailed & short company profiles primarily for companies in F&B, Consumer Retail, Energy, Clean-Tech, Healthcare & IT sectors including business summaries, product/ services description, annotated stock charts, research analysts ratings, key financials, ownership structure, situation overview and identifying potential buyers & tar gets, deal rationale analysis, etc.• Accountable for pitching books support, opportunity/ proposal papers& other relevant market information and providing industry & company specific research reports from both paid & unpaid resourcesQuantitative Tasks and Ad-hoc Researches• Handled activities related to company, industry and M& A transaction screenings through Capital-I Q & Thomson-One, restaurant industry slide updates, store/ restaurants benchmarking data and same store sales information, average check, average unit volume databases, etc.• Conducted specific data & ad-hoc researches on industry and economics data support like historical & outlook for sectors and economic indicators• Situation Overviews and Stock Annotated Charts & Public Information Books for companies in various sectors like F&B, Retail, Tech (IT & ITES), etc.• Extensive industry / company news runs through Company websites, Factiva, Bloomberg and Lexis-Nexis

Gurgaon, India

• Generated extensive category-specific market intelligence reports/ industry specific research reports covering various sectors like IT, Healthcare, Construction, Equipment, Utilities & Professional Services; O Conducted comprehensive analysis & researches on category-specific industry highlights, industry overview, trends, growth drivers, short profiles, market size & growth, market characteristics, geographic dispersal, industry trends, risk outlook, etc. O Carried out extensive researches on demand drivers, key cost components, pricing t rends, forecasts and industry best practices O Training new joiners on various business tools and helping them developing their report writing skills

Gurgaon, India

- Managing a team of two Quality Analysts- Managing / Designing MIS- Managing Quality Scores / Designing SOPs - Managing ISO audits- Training new team members- Defining methodologies / advising new search techniques

Gurgaon, India

• Managing Workforce across the operation floors to ensure daily SLAs are met• Managing Time Keeping System (TKS), an indigenous billing solution for Seven Business centers PAN India• Lead and Managed a Four Member Team for a Long Internal TKS assignment• Automating the TKS Tool for Fast and Accurate Processing of Employee IDs• Named SME (Subject Matter Expert) for the TKS tool