Formulate business strategy with others in the executive team.Design policies that align with overall strategy.Implement efficient processes and standards.Coordinate customer service operations and find ways to ensure customer retention.Ensure compliance with local and international laws (e.g. data protection).Oversee the implementation of technology solutions throughout the organizationManage contracts and relations with customers, vendors, partners and other stakeholdersEvaluate risk and lead quality assurance effortsOversee expenses and budgeting to help the organization optimize costs and benefitsMentor and motivate teams to achieve productivity and engagementReport on operational performance and suggest improvementsGood with numbers and financial planningOutstanding communication and negotiation skillsExcellent organizational and leadership ability