• Responsible for managing the identification of enhancements and expanded capabilities of the major enterprise systems through direct facilitation with business and user community. Pharmacy/Medical application supports 12000+ transactions per day with over 2500 multi-campus users across 5 clients.• Built multiple Tableau reports using external data from MS Access, SharePoint and Service Manager to help department wide channeling of incoming enhancements, defects, and funded projects.• Played a key role throughout the SDLC for activities such as requirements elicitation, creating estimates, system documents, risk assessments, coordination with offshore team, managing defect analysis, and playback sessions with business users. • Developed, maintained and monitored project deliverables such as requirements documents, use cases, user stories, design documents, traceability, usability, issue identification and management, identification of system defects, and test plans.• Facilitated and managed project scrum meetings to help resolve impediments, monitor product development, maintain sprint backlog, and resolve team dependencies ensuring smooth working during the sprint.

• Planned and led 10+ JAD and brainstorming sessions with IT developers, quality testers, IT architects, and business users. • Implemented design thinking process, human-centered interactions, personas, and BDD to improve requirements gathering quality and process simplification yielding improved client engagement. • Worked closely with diverse technology and teams across the organization to resolve high impact defect and technical issues.• Coached, mentored and managed 3 resources through clear goals, expectations, and personalized training and development plans.• Subject matter expert for support and operations activities including escalations.

• Prepared and analyzed over 25,000 records of budget and job data for faculty and student assistants through PeopleSoft HR.• Developed 20+ reports using SQL and PeopleSoft to control data errors for the Payroll department. • Created Texas state report for 7 years of payroll data for 5,000 staff and faculty members to be published publicly. • Tracked project deliverables using MS Project and Jira which aided in effective tracking and managing releases.

• Performing account reconciliation.• Preparing reports and spreadsheets for budget analysis.• Assisting in procurement activities.• Assisting in developing training materials• Assisting with data mapping• Analyzing budgets, actuals and encumbrances (Commitment Control)• Building PeopleSoft HCM, FMS and Campus Solution skills.• Assisting in Procurement using the third party vendor solution SciQuest.

• Provided technical and impact analysis to ensure business and functional requirements matched with IBM Maximo technical requirements. Worked closely with business owners, architects, testers, and developers. • Developed use case diagrams, activity diagrams, sequence diagrams, test cases, value stream maps, and non-functional/system- level requirements in the form of use cases and design documents. • Conducted live sessions with stakeholders to walk through all functional design documents.• Created hierarchical drill-down reports using Tableau and SQL for work orders, purchase requisites and orders, and preventive maintenance orders. Built dashboards using business KPIs to monitor the SLAs. • Provided support for production systems including defect/issues analysis, root causes analysis, and release management.• Developed and executed test plans during system integration testing and regression testing. • Mentored 4 associate analysts in the areas of Maximo, Java, SQL, and Tableau. Participated in the hiring and interview process.

• Led the IBM Maximo Image Library project from requirement gathering, to quality assurance, to successful deployment of the tool, resulting in savings of $100,000 annually from the elimination of a third-party licensing fee. • Designed and implemented a new custom application within Maximo for the daily Firecall activities, thereby saving manual efforts of 360 hours and $10,000 annually. • Translated business user concepts and ideas into comprehensive business requirements (BRD) and technical requirements such as high-level design documents, test plans, and use cases.• Created prototype mock-ups, designs, workflows, and wireframes for all application/system enhancements and front-end changes. • Managed product backlog, executed sprints, and facilitated scrum meetings.• Facilitated UAT environment setup and performed technical and functional testing for over 150 defects as a part of the core Maximo Upgrade Team.

• Underwent 3-month knowledge transition training with the business users and the team. Developed strong problem solving and analytical skills. Created a lasting bond with business users. • Helped the business users to fine-tune the reporting requirements, creating FDDs and TDDs, and performed gap analysis for a new coal-ash project (Regulatory requirement). • Identified and replicated intricate and inconsistent issues, analyzed them, prepared root cause analysis (RCA) reports, found the root cause and fixed them after proposing the solution to clients.