As a renewal analyst at Canada Life, I calculate and issue renewal rates for group insurance policies, ensuring accuracy and timeliness. I also communicate with brokers and clients, providing information and resolving issues. I have been in this role since Feb 2024, after working as a disability claim administrator for the same company for six months, where I performed simple and complex LTD benefit calculations and followed-up on CPP applications.I graduated from the Business Administrative Assistant program at Manitoba Institute of Trades and Technology in 2019, where I learned accounting, cloud accounting, and MS Office skills, including proficiency in Word, Excel, Access, and Outlook. I have also been working as a customer service specialist at SkipTheDishes since Aug 2019, where I answer queries or investigate complaints from stakeholders regarding the online food ordering and delivery process, and respond to courier enquiries or emergencies efficiently. I thrive in fast-paced environments that provide consistent challenges and opportunities for growth. I am seeking a full-time job where I can apply my skills and experience to contribute to the success of the organization.