Pawan Preet Kaur Email and Phone Number

- Managed customer inquiries, complaints, and escalations via email and chat for individual and group health plans, as well as vehicle and home insurance.- Independently resolved customer escalations across all company social media platforms.- Provided client services for both personal and commercial insurance categories.- Developed Standard Operating Procedures (SOP) and a comprehensive knowledge base for customer service processes.- Assisted in designing the Net Promoter Score (NPS) survey and created the business requirement document for Conversational IVR.- Authored various business documents for the department, including Customer Hyper Personalization, Data Protection Risk Analysis, RRTM, P.I.C. KPIs, Communication Strategy Framework, and EPMG Process Architecture Approach.

As the first Lady Officer of the Himalayan Chapter of Harley Davidson India, I spearheaded initiatives to empower women in motorcycling and foster an inclusive, supportive riding community. I helped in organizing and led weekly and monthly rides in Chandigarh and Ludhiana, creating a safe and encouraging environment for women riders of all experience levels. My responsibilities included:- Empowering Women Riders: I actively encouraged women to confidently handle heavier motorcycles, helping them overcome their fears and build riding skills through structured group rides.- Mentorship and Training: I provided mentorship to aspiring solo riders, assisted in organizing overnight trips and offering practical guidance on overcoming challenges they might face while riding.- Safety and Well-being: I was responsible for the safety of women and children participating in rides, overseeing logistical details, and ensuring all riders followed safety protocols.- Significant Riding Milestone: I was awarded the title of Lady Officer after completing 24,000 km in just 5 months, an achievement that demonstrated my dedication, passion, and leadership within the riding community.- Social Causes and Charity Rides: I led multiple charity-driven rides to raise awareness for causes like cancer, women’s empowerment, and the girl child. These rides not only promoted motorcycling but also had a positive social impact.- Building Community: I successfully brought together diverse groups of women to share their riding journeys and experiences, creating a close-knit community that supported and inspired each other.My role expanded as I sought new ways to promote women’s riding and create impactful community-driven events.

Delivered on-call support to retail consumers, ensuring prompt and effective resolution of technical issues.Demonstrated expertise in troubleshooting and resolving both hardware and software problems, enhancing customer satisfaction.Guided customers in making informed decisions by recommending and facilitating the purchase of additional hardware or software solutions to optimize their systems.