• Improved inventory management system by reducing waste and using multiple monitoring techniques and reports to achieve a 4% increase in inventory control.• Cultivated strong relationships with prescribers and the surrounding community by keeping popular and specialty items in stock. • Organized, planned, directed and controlled the operations of the pharmacy department effectively and delegated various responsibilities to appropriate personnel.• Teamed up with the store manager in developing strategies to drive traffic and sales up during flu season by having front end associates announce easy availability and low wait times to receive the vaccine.• Improved morale of coworkers by rewarding good work performances, leading by example, and diffusing any tense and stressful situations with humor.• Oversaw one pharmacist, one technician, and a cashier cross trained with front end.• Conceptualized and deployed marketing strategy to improve sales and build a greater customer base by posting flyers in various prescriber offices and community centers for various services offered at Walgreens. • Consistently exceeded sales and service goals by ensuring the pharmacy team filled all prescriptions accurately while maintaining excellent customer service which maintained repeat business and generated new business due to excellent service.• Manage and resolve complaints from customers and employees alike by opening a line of communication and understanding where disconnect occurred and found appropriate resolution.• Duties included: Data entry and review, drug utilization review analysis, patient consultations, OTC recommendations, Medication Therapy Management and Comprehensive Medication Review claims, immunizations, health testing, compounding, chargebacks, contacting third party for insurance related issues and provide superior customer service