Pawan Singh Email & Phone Number

South Brunswick Township, NJ, US

Albany, New York, United States

Project: Contact Center Transformation- Led the end-to-end Contact Centre Modernization project with a focus on technical advisory, implementation, and transition to a future state of Contact Centre processes.

New Jersey, United States

• Collaborated with PMs and stakeholders to expedite necessary approvals for planned releases.
• Provided dashboarding and status reporting for Client Reporting, presenting project status, budget, resource planning, and roadmap updates.
• Conducted daily and weekly meetings with PMs to monitor project status, identify roadblocks, discuss solutions, and guide projects toward successful completion.
• Developed a "Weekly Project Status" template, implemented it on Confluence for real-time status tracking and transparency.
• Utilized PTS (Project Tracking Systems) tool to manage overall project status and financials.
• Designed a new JIRA workflow to identify and categorize defects/bugs, track root causes, and manage defect aging.

Atlanta, GA

Engagement Director with significant record of innovative success in adapting technology to accomplish business vision Presently associated with CirrusLabs, Atlanta as an Engagement Director: Thereby spearheading Account Mgmt. Business Development, Client Relation and Implementation & Delivery, for one of the prestigious clientsSupport Pre-Sales/Sales team.

• Project: Client Portfolio Management (CPM-EST Team).Enterprise wealth management platform catering service to Banks, Wealth Mgmt Firms, Financial Advisers, Individuals and Institutional Investors for US and UK market.
• Worked on CPM project and supported different areas of business to name a few, Firm, Client/Account Configuration, Portfolio Management, Strategy Modeling and association, Packaged Overlay Model, Rebalance, IC/RC.
• Asset/Holding Management, end to end order creation and validation to third party OMS.
• Utilized several tools - Loaders and Web Services (READY API) as a part of data setup SQL Developer for data validation.
• Worked on Report Module to validate different reports used by clients and firms.
• Managed offshore team and ran daily standup status & defect calls.

Greater New York City Area

• As a Program Manager QA/UAT/Automation, I was responsible for program development, delivery, budgeting, QA/UAT proposals, effort estimates, onsite/offshore, resource planning and team Management for Metlife Investment.
• Provide leadership to all testing related activities to the test teams. Mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work.
• Focus on transition QA/UAT engagement within budget and time to client.
• Continuous walkthrough and presentations to stakeholder (AD/Business Team) on QA/UAT Engagement, Standardizing QA/UAT processes, procedures and process improvements.
• Developing and implementing corporate-wide short and long term Testing solutions to meet the client’s needs of a progressive and demanding QA/UAT organization.
• Establishing testing practice and QA/UAT framework across the enterprise and helping client to reduce cost, increase transparency, improve collaboration between AD/Business and QA/UAT teams and reduce redundant efforts.

• Developed a scalable Dev/Testing Transition and Transformation Plan & approach to ensure successful transition of all in-scope applications from Incumbent Vendor to Target Vendor.
• Lead and facilitated smooth transitioning for assigned Domain Applications and co-ordinate with the Dev/Test Leads from US and non-US locations (South East Asia)
• Contributed in development of Transition Methodology, Transition Engagement Model and Operating Model.
• Developed “Reporting Framework”, “Acceptance Criteria”, “Communication Plan”, “Sign-Off Process” and “RACI Chart”.

• Led the UAT effort and managed multiple projects simultaneously
• Managed multiple onshore offshore UAT teams including Tier 1 and Tier 2 support teams
• Managed relationship with external vendor including development, support, Tier1/Tier2 and maintenance
• Projects spanned multiple methodologies SDLC/Agile
• Created/ Maintained Project Charters
• Oversaw creation of functional test plans

Greater New York City Area

• Worked on several MSTG (Mortgage Systems Technology Group) applications to name a few Intex (Non-Agency CMO, ARM CMO, ABS CDS & Subprime), Ploypath (Pricing & Risk scenarios), Xlint (web & client- Portfolio Mgmt, Trade.
• Directed the design and development of systems test plans, procedures and processes.
• Reviewed and analyzed requirements based system level testing of current and future products.
• Reviewed BRD, HDD and attended formal documentation reviews.
• Designed the performance automation framework for effective and precise utilization.
• Participate in the review of the business, functional requirements and NFR ensuring user, usage profile and bench mark is clearly defined.

• Led IT Application QA projects using the SDLC methodology. This was a large undertaking and QA application team was distributed in USA, UK, India, and Singapore Worked as a Test Director Admin and supported more than.
• Worked on Jrisk and Morpheus & FX Trader tools which is designed to help demanding users in financial business, it delivers a potent combination of real-time information and powerful analysis tools to professionals who.

Bachelor Of Engineering (B.E.), Mechanical Engineering

High School, High School