I am an experienced Senior Technical Lead and Technical Support Representative at Softbiz Solutions Pvt. Ltd., with a proven track record in the fast-paced world of information technology and services. My journey through this dynamic industry has developed my expertise across technical support, customer service, network administration, and IT management, with a strong emphasis on problem-solving and client satisfaction.Key Skills & Expertise:Network Support & Administration: Specialized in LAN/WAN, routing, switching, and VPN configurations, ensuring optimal network performance and data integrity.Technical & Customer Support: Adept at troubleshooting complex technical issues, resolving incidents efficiently, and enhancing customer satisfaction with a deep commitment to excellent service.Cloud & Backup Solutions: Skilled in Google Cloud Backup and other cloud infrastructures, ensuring data security, continuity, and swift recovery.Network Security: Proficient in firewall management, intrusion prevention, endpoint security, and ensuring robust network protection.Business & Negotiation Skills: Background in commerce with an M.COM degree, allowing me to approach challenges from both technical and business perspectives.Client-Focused Service: History of building positive client relationships and delivering top-tier support that meets customer needs and exceeds expectations.Additional Competencies:Cross-functional Collaboration: Enjoy working with diverse teams, bridging the gap between technology and commerce, and fostering continuous improvement.Project Leadership: Successfully led projects in network optimization and remote support, improving efficiency and reducing downtime.Negotiation & Management: Skilled in managing client expectations and negotiations to deliver effective solutions aligned with business goals.Certifications:Cisco Certified Network Associate (CCNA)Google Cloud Let’s Connect!If you’re looking for a proactive, results-driven Technical Lead with a solid foundation in both technical and business domains, I’d love to connect! Whether it’s a technical challenge, project collaboration, or consulting opportunity, feel free to message me or reach out at [insert email]. Let’s drive innovation, customer satisfaction, and network excellence together!