Diverse experience of 13+ years in banking and possess true exposure to branch as well as controlling office/corporate office. ✓Handled automated loan approval portal of the bank as a whole.✓Acted as a strategic manager for the tenure of 3 years under the same profile and handled sensitive issues such as complaints from the customer or non-customer in a proactive way and with prompt action/resolution and ✓Tracked and monitored payment transactions done through CBS✓Monitored loan origination, sanctioning, and approval TAT through an in-house application used in all branches.✓ Customer driven roles and responsibilities were given on priority during my tenure as a branch head. Metro, Urban, Semi Urban and Rural—all kind of working environment helped in learning different pattern of reaction for different set of action. ✓ Monitored loan assets, restructuring of accounts, controlling of slippages and preparation of reports related to credit monitoring were among tasks done. ✓ Compliance of guidelines in the branches and Agri-based follow up done. Targets were met in most of the quarters. PAN, Passport, LEI and other KYC regulatory requirements were among the key functions.✓ Proficiency in system-based function, excellent in MS based reporting, front-line experience in handling customer service. ✓ Working experience in different state under critical circumstances; work involved following up as well as report compilation for overall perusal of stocks, segments and sectors.