Results-driven ServiceNow Developer with over 10 years of experience in requirement gathering, designing, implementing, customizing, and testing ServiceNow applications and solutions. Expertise in key ServiceNow modules including ITSM, CMDB, HRSD, and custom application development. Strong background in scripting, web services, and integrating ServiceNow with third-party systems.Proven track record of contributing to high-impact projects across diverse industries, including leading telecommunications providers, provincial health authority, global airline carrier, national rail transportation provider, major electronics companies, and a national ministry of foreign affairs. Skilled in leading teams and collaborating with stakeholders to drive business success. Adept at understanding industry-specific needs and delivering tailored solutions that streamline processes, enhance operational efficiency, and drive long-term value.