Pawanjit Kaur Email & Phone Number

Bellevue, Washington, United States

Greater Seattle Area

Kent Wa

Providing technical and functional support for issues encountered in Microsoft Retail Management System (RMS), Microsoft Retail Management Hero (RMH) and ABS Sell-it point-of-sale software via phone, email and by using remote toolsPerforming software installation and configuration of Retail Management Systems - Store Operations and Headquarters, Retail Management Hero (RMH), ABS Sell It, Microsoft SQL Server 2008 Express R2, and MySQL for American Retail Supply customersExperience installing and configuring point-of-sale hardware, scanners, receipt printer, cash drawer, payment terminals and label printerManaging the daily workload based on priorities and maintaining SLA's to provide quality servicesAssisting with planning and testing of the point-of-sale application ABS Sell-it, configuration and MySQL database changes, installation of upgrades and patches, and updating production support documentationSupporting point-of-sale applications in production. Logging operational bugs in Trello and performing problem solving exercises to determine problems and ensuring continued use of the applicationsAssisting with troubleshooting and issue resolution relating to current applications, providing assistance to the development teamPerforming build verification tests on the hot fixes and signing off on the releasesTroubleshooting tickets in ConnectWise and AteraProviding 24x7 on call supportCreating Jasper Reports in ABS Sell-it for label printingConducting comprehensive evaluations of customers’ current software and hardware setupsBuilding business relationships with different payment processorsPerforming payment integrations with point-of-sale software Bringing merchants using EDC (Electronic Data Capture) into EMV (Europay, MasterCard and Visa) complianceManaging custom projects from inception to completionActing as a liaison between the customer and technical teamsCapturing and analyzing business requirements raised as change requests by customers

Bothell, Washington

Worked on the development of a dynamic web site portal for students, faculty and administrators to complete activities pertaining to student submission and faculty evaluation of performance tasks, communication and review of individual progress metrics.Developed stored procedures for generating reports, updating, deleting and inserting data using Microsoft Azure.Performed integration testing and user acceptance testing

Pune

Creation of Database, Instance.Drop of Instance/Database.Installation of DB2 Client.Handling file systems. Handling password changes.Troubleshooting issues related to DB2 environment.Using tools like TOAD, Patrol.Working on ticketing tool Kayako.Handling DRP job failures.Auditing the environment for new changes.Performance TuningMigration of databases to new and latest DB2 versionsCollecting information of new versions of DB2Providing 24x7 support Monitoring CPU, Memory and Disk space utilization

Pune

Developed workflow schemes in HP Asset ManagerClient interaction over phone, email and instant messaging.Performed troubleshooting based on work orders submitted in Asset ManagerWrote and maintained technical documents about Asset Manager and Service Manager for internal use.Handled incident management and problem management processes of the ITIL frameworkProvided tier 2 technical assistance and support to the applications.Provided solutions to issues related to HP Service Manager and Asset ManagerProvided 24x7 support Provided training on HP Service Manager (incident, problem, and change management, tasks, approval process)Performed troubleshooting based on tickets submitted in KayakoPerformed a customized migration of Service Center to Service ManagerPerformed troubleshooting of incidents in Peregrine Service Center

Incident Management.Problem Management.Request Management.Process Administrative Add/Inactivations/Updates to operators in Peregrine Service Center & Asset Center.Assignment Group Creations/Deactivation/Updation in Peregrine Service Center.Providing resolution to the issues related to EON (Enterprise Oncall Notification).Hands on knowledge of Oblicore.Hands on knowledge of VSM (Vantage Service Manager).Supporting the CRM, Troubleshooting of IMACs & Incidents in Peregrine Service Center.

Associate’S Degree, Web Applications Programming Technology - Mobile Emphasis, 3.96

Post Graduate Diploma In Information Technology, Information Technology, A+

Bachelor Of Engineering (Beng), Computer Engineering, Distinction

Higher Secondary Certificate (Hsc), Science