Helping customers to become successful in their RPA (Robotic Process Automation) initiatives. Enable them to structure and manage company-wide RPA deployments, coaching the project team on RPA deployment methodologies. Help customers maximize adoption, self -sufficiency, and business value. Work closely with Account Executives and the internal technical team. Role of a coach, project manager, business consultant, and product expert.

Take part in strategy formulation for the product support team and drive necessary changes for the improvement of operating and organizational efficiencyProvide training, guidance, regular fee back and continuous development opportunities for team membersSetting up Infra for customers for the entire 20+ Products. (Installation on Linux/Windows, Load balancer, cluster configurations, High Availability for products, Redis cluster Installation/configurations) Web Application deployments. Co-ordinating with the Product Team and prioritize bugs enhancement requests based on customer needs Firsthand testing of Tool/new releases for better customer experience and knowledge sharing across teams Acted as an Escalation Point of Contact for all Product-related issues Co-ordinating with another customer-facing team for quick turnaround and effective resolution of escalated issues Deep Dive in Product and Troubleshooting techniques Deployment and Implementation Level Support for Top Customers Co-ordinating and providing suggestions for open bugs and product feature requests Creating Knowledgebase/Troubleshooting articles for the team Providing customer demonstration to illustrate the capabilities of the Product and ensuring RPA best practices are followed while implementation

• Managed customer relationships by delivering solutions for Strategic accounts• First-hand experience is defining the support matrix, delivering initiatives to improve performance, processes, and controls to support applications• SPOC between customers, development team, and the OEM partners in aspects like support, new features, licenses, etc.• Retained existing clients by extending the high quality and efficient support service and converting to premium care accounts.• Demonstrated products to help customers try out offerings before making purchases.• Created support documentation that empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team.• Worked with the development and customer success teams for upselling.• Provide end to end upgrade/installation, support/troubleshooting for end-users on various components • Delivered technical sales presentations to prospects and presented benefits and usage of products.Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support

- Manage RPA Programs and Centre of Excellence (COE) teams.- Work with Senior management to define automation strategy and create a long term plan forAutomation/Centre of Excellence (COE) team- Design and implement Automation Operating Model (AOM) & governance model- Work with Business Analysts, Scrum Masters, QA Analysts, Product Owners, and other cross functional resources to define and deliver automation projects- Defined processes and best practices for Automation CoE e.g. Code review checklist, deploymentchecklist etc.- Setup RPA Centre of Excellence- Deliver automation awareness session for the business team and deliver automation trainings leading to increased automation adoption (Business Analyst, Citizen Automation etc)

Provides technical expertise, leadership, and project coordination services to support and maintain continuity of the organizations computer systems and networks.Monitors systems usage and needs.Researches, identifies, and recommends software and applications that will improve the stability of systems and networks.Researches, identifies, and recommends new hardware, software, and applications to support future and/or complex management information systems (MIS) needs.Recommends and implements policies and practices to maximize resource utilization.Takes a lead role in the development, implementation, and maintenance of the data recovery aspects of the organizations disaster recovery plan.Maintains knowledge on developments, trends, and best practices in technology and business networks.Performs other related duties as assigned.

Major role performed implementing RPA (Robotic Process Automation) solutions.•Actively involved in Fusion implementation as developer for various client like Accenture, DHL, WNS, ICICI bank, Deutsche bank etc.•Prepared technical design, developed website war files for data inter-staging, Fusion testing and test cases.•Providing UAT support, go-live support and end user support post go live.•Business/Functional requirement gathering.

Identifying and designing business processes for automationSetting up, testing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of errorMonitoring and maintaining automation post-implementation and resolving any potential issues to ensure smooth business operationsProducing process documentation in order to outline mistakes and successes and refine processes going forwardEnsuring quality automation using Quality Assurance (QA) processes and preventing any potential bugs