Pawan Sharma Email and Phone Number
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I am a director of customer success at Gupshup, a leading platform for conversational messaging across channels. I have over 14 years of experience in customer success, new business development, and key account management, working with diverse industries such as e-commerce, retail, digital media, heavy engineering, and banking.My mission is to deliver end-to-end solutions to clients, manage relationships with channel partners, and drive month-on-month growth for IP messaging volume. I also lead a team of customer success managers, solution architects, and conversation writers, who are passionate about creating engaging and personalized experiences for customers. I am always eager to learn new technologies, media solutions, and business concepts that can enhance customer satisfaction and loyalty.
Convozen.Ai
View- Website:
- convozen.ai
- Employees:
- 19
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Convozen.AiMumbai, Mh, In
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Director_Customer SuccessGupshup Nov 2022 - PresentSan Francisco, California, Us -
Head(Gm)_Customer SuccessSinch Mar 2021 - Nov 2022Stockholm, Stockholm County, Se• Own and drive Customer Success function for “Conversation Messaging” BU of Sinch India.• Driving MOM( month on month) ~30% growth for IP messaging volume ( for Whatsapp, Chatbot, live agent).• Managing relationship with Channel Teams( Whatsapp), projecting quarterly and yearly numbers for the channel.• Co-ordinating with customer and Channel team( Whatsapp) for visibility, progress and delivery of committed numbers.• Managing Team of CSM( Customer Success Managers, Solution Architects and Conversation Writers) to deliver end to end solution to client.• Managing Key Logos( Brands) for Sinch India and evangelizing Sinch India Conversation messaging service solutions. -
Associate Director & Head, Retail SalesGupshup Jan 2021 - Mar 2021San Francisco, California, Us
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Head Of SalesGupshup Aug 2014 - Jan 2021San Francisco, California, UsBuilding market position by locating, developing, defining, negotiating, and closing business relationships. Currently focusing mainly on organized Retail ( Online and Offline ).
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Senior Corporate Sales ManagerGupshup Jul 2013 - Aug 2014San Francisco, California, UsAdvising existing and new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.Approach here is to have solution based approach and take relationship with "Corporates" on a Next level of "Trusted Adviser".
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Manager Corp SalesWebaroo Aug 2010 - Jun 2013Fremont, California, UsBuilding client relationship by acting as the interface between the customer service teams and sales teams within a company. The goal is to maintain the company's existing relationship with a client or group of clients, so that they will continue using the company for business. Also tries to identify potential new clients and business opportunities and to persuade new customers to place business with the company.Responsible for working with clients to identify their needs and work out how the company can best meet those requirements, in order that the client does not decide to place business elsewhere. -
Executive Business DovelopementNetcore Solutions Pvt. Ltd. May 2010 - Sep 2010
Pawan Sharma Skills
Pawan Sharma Education Details
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Indian Institute Of Management AhmedabadGeneral -
Balaji Institute Of Telecom Management, Pune 2010Marketing And It
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Mits GwaliorBio Technology
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Svm DatiaScience
Frequently Asked Questions about Pawan Sharma
What company does Pawan Sharma work for?
Pawan Sharma works for Convozen.ai
What is Pawan Sharma's role at the current company?
Pawan Sharma's current role is Director_Customer Success @ Gupshup.
What is Pawan Sharma's email address?
Pawan Sharma's email address is pa****@****o.co.in
What is Pawan Sharma's direct phone number?
Pawan Sharma's direct phone number is (212) 471*****
What schools did Pawan Sharma attend?
Pawan Sharma attended Indian Institute Of Management Ahmedabad, Balaji Institute Of Telecom Management, Pune 2010, Mits Gwalior, Svm Datia.
What skills is Pawan Sharma known for?
Pawan Sharma has skills like Strategy, Vas, E Commerce, Sales, Key Account Management, Competitive Analysis, Crm, Key Account Relationship Management, Business Development, Product Management, Channel Sales.
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