AeroLeads people directory · profile
Pawan Sharma Email & Phone Number
Director_Customer Success @ Gupshup
at
ConvoZen.AI
1 work email found
@yahoo.co.in
1 phone found area 212
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director_Customer Success @ Gupshup
Location
Mumbai, Maharashtra, India
Company size
Who is Pawan Sharma? Overview
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Quick answer
Pawan Sharma is listed as Director_Customer Success @ Gupshup at ConvoZen.AI, a with 19 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at yahoo.co.in, phone signal with area code 212, and a matched LinkedIn profile for Pawan Sharma.
Pawan Sharma previously worked as Director_Customer Success at Gupshup and Head(GM)_Customer Success at Sinch. Pawan Sharma holds Accelerated General Management Programme, Business Administration And Management, General from Indian Institute Of Management Ahmedabad.
Company email context
Email format at ConvoZen.AI
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*@yahoo.co.in
68% confidence
AeroLeads found 1 current-domain work email signal for Pawan Sharma. Compare company email patterns before reaching out.
Profile bio
About Pawan Sharma
I am a director of customer success at Gupshup, a leading platform for conversational messaging across channels. I have over 14 years of experience in customer success, new business development, and key account management, working with diverse industries such as e-commerce, retail, digital media, heavy engineering, and banking.My mission is to deliver end-to-end solutions to clients, manage relationships with channel partners, and drive month-on-month growth for IP messaging volume. I also lead a team of customer success managers, solution architects, and conversation writers, who are passionate about creating engaging and personalized experiences for customers. I am always eager to learn new technologies, media solutions, and business concepts that can enhance customer satisfaction and loyalty.
Listed skills include Strategy, Vas, E Commerce, Sales, and 7 others.
Current workplace
Pawan Sharma's current company
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Convozen.Ai
8 roles
Pawan Sharma work experience
A career timeline built from the work history available for this profile.
Director_Customer Success
Current
Nov 2022 - Present
Head(Gm)_Customer Success
• Own and drive Customer Success function for “Conversation Messaging” BU of Sinch India.• Driving MOM( month on month) ~30% growth for IP messaging volume ( for Whatsapp, Chatbot, live agent).• Managing relationship with Channel Teams( Whatsapp), projecting quarterly and yearly numbers for the channel.• Co-ordinating with customer and Channel team( Whatsapp) for visibility, progress and delivery of committed numbers.• Managing Team of CSM( Customer Success Managers, Solution Architects and Conversation Writers) to deliver end to end solution to client.• Managing Key Logos( Brands) for Sinch India and evangelizing Sinch India Conversation messaging service solutions.
Mar 2021 - Nov 2022
Associate Director & Head, Retail Sales
Jan 2021 - Mar 2021
Head Of Sales
Building market position by locating, developing, defining, negotiating, and closing business relationships. Currently focusing mainly on organized Retail ( Online and Offline ).
Aug 2014 - Jan 2021
Senior Corporate Sales Manager
Advising existing and new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.Approach here is to have solution based approach and take relationship with "Corporates" on a Next level of "Trusted Adviser".
Jul 2013 - Aug 2014
Manager Corp Sales
Building client relationship by acting as the interface between the customer service teams and sales teams within a company. The goal is to maintain the company's existing relationship with a client or group of clients, so that they will continue using the company for business. Also tries to identify potential new clients and business opportunities and to persuade new customers to place business with the company.Responsible for working with clients to identify their needs and work out how the company can best meet those requirements, in order that the client does not decide to place business elsewhere.
Aug 2010 - Jun 2013
Executive Business Dovelopement
Netcore Solutions Pvt. Ltd.
May 2010 - Sep 2010
4 education records
Pawan Sharma education
Accelerated General Management Programme, Business Administration And Management, General
Indian Institute Of Management Ahmedabad
Pgdm, Marketing And It
Balaji Institute Of Telecom Management, Pune 2010
B. Tech., Bio Technology
Mits Gwalior
Higher Secondary, Science
Svm Datia
FAQ
Frequently asked questions about Pawan Sharma
Quick answers generated from the profile data available on this page.
What company does Pawan Sharma work for?
Pawan Sharma works for ConvoZen.AI.
What is Pawan Sharma's role at ConvoZen.AI?
Pawan Sharma is listed as Director_Customer Success @ Gupshup at ConvoZen.AI.
What is Pawan Sharma's email address?
AeroLeads has found 1 work email signal at @yahoo.co.in for Pawan Sharma at ConvoZen.AI.
What is Pawan Sharma's phone number?
AeroLeads has found 1 phone signal(s) with area code 212 for Pawan Sharma at ConvoZen.AI.
Where is Pawan Sharma based?
Pawan Sharma is based in Mumbai, Maharashtra, India while working with ConvoZen.AI.
What companies has Pawan Sharma worked for?
Pawan Sharma has worked for Convozen.Ai, Gupshup, Sinch, Webaroo, and Netcore Solutions Pvt. Ltd..
How can I contact Pawan Sharma?
You can use AeroLeads to view verified contact signals for Pawan Sharma at ConvoZen.AI, including work email, phone, and LinkedIn data when available.
What schools did Pawan Sharma attend?
Pawan Sharma holds Accelerated General Management Programme, Business Administration And Management, General from Indian Institute Of Management Ahmedabad.
What skills is Pawan Sharma known for?
Pawan Sharma is listed with skills including Strategy, Vas, E Commerce, Sales, Key Account Management, Competitive Analysis, Crm, and Key Account Relationship Management.
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