Pawan Pratap Singh

Pawan Pratap Singh Email and Phone Number

VP Service Delivery at Intelegencia @ Intelegencia
atlanta, georgia, united states
Pawan Pratap Singh's Location
Metro Manila, Philippines
Pawan Pratap Singh's Contact Details

Pawan Pratap Singh personal email

Pawan Pratap Singh phone numbers

About Pawan Pratap Singh

Experienced head of operations with a demonstrated history of working in the information technology and services industry currently handling a P&L of 15+ million USD. Strong operations professional skilled in Service Delivery, Process Migration and Operations Management.Diverse background of working in multicultural environments, having been stationed abroad in Philippines, UAE and the UK.BPO/Call center experience includes handling Voice/Email/Chat, Tech/Non Tech/Customer Service/Sales/Insurance/eCommerce/Back office.My exposure in Business Operations has enabled me to carry out Strategic Planning & Growth in a competitive business environment by focusing on Client as well as Internal KPIs and factors like CSAT/NPS, FCR, P&Ls/Margins, Employee Retention/Agent Lifecycle and Employee Engagement.

Pawan Pratap Singh's Current Company Details
Intelegencia

Intelegencia

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VP Service Delivery at Intelegencia
atlanta, georgia, united states
Website:
intelegencia.com
Employees:
284
Pawan Pratap Singh Work Experience Details
  • Intelegencia
    Vice President Service Delivery
    Intelegencia Jun 2024 - Present
    Philippines
    View
  • Intelegencia
    Sr Director Operations
    Intelegencia Apr 2020 - Jun 2024
    Metro Manila
    Head of Operations for BPO | eCommerce | Back Office. Managing 1000+ employees spread across 3 sites in Philippines & 1 in India
    View
  • Zinier Inc
    Investor
    Zinier Inc 2013 - Present
    View
  • Wns Global Services Philippines Inc.
    General Manager Operations
    Wns Global Services Philippines Inc. Oct 2017 - Mar 2020
    Alabang, Philippines
    Insurance
  • Fis
    Head Of Operations
    Fis Mar 2016 - Jul 2017
    Makati, Philippines
    Heading the Service Delivery for one of the most well established and reputed Financial Accounts. Currently managing 400+ FTE catering to the US markets.
    View
  • Convergys India Services
    Sr Manager, Operations
    Convergys India Services Jul 2011 - Feb 2016
    Gurgaon, India
    US, UK clients
  • Convergys Philippines Services
    Sr Manager, Operations
    Convergys Philippines Services Sep 2010 - Jul 2011
  • Convergys India Services Pvt Ltd
    Sr Manager, Operations
    Convergys India Services Pvt Ltd Feb 2002 - Aug 2010
  • Sillcom Systems
    Freelance Instructor
    Sillcom Systems Dec 2001 - Feb 2002
  • Sillcom Systems
    System Administrator & Faculty
    Sillcom Systems Jul 2001 - Dec 2001
    Gurgaon, India
  • Edutech Informatics
    Faculty
    Edutech Informatics Mar 2001 - Jun 2001
    South Extention I, New Delhi
  • The Bristol Hotel, Gurgaon
    Lobby Manager
    The Bristol Hotel, Gurgaon Nov 1999 - Nov 2000
    Gurgaon, India
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  • Ritz Plaza Hotel, Fujairah, U.A.E.
    Foa
    Ritz Plaza Hotel, Fujairah, U.A.E. Jun 1998 - Oct 1999
    Fujairah, U.A.E.
  • Welcomgroup Maurya Sheraton Hotel & Towers
    Foa
    Welcomgroup Maurya Sheraton Hotel & Towers May 1996 - Feb 1998

Pawan Pratap Singh Skills

Bpo Team Management Management Vendor Management Six Sigma Itil Transition Management Service Delivery Ccna Leadership Contact Centers Windows 2000 Outsourcing Workforce Management Microsoft Certified Professional Operations Management Performance Management Offshoring Business Process Outsourcing Technical Support Process Migration Process Excellence Interviewing Skills Sla Emotional Intelligence Nt 4.0 Mis Checkpoint Management Information Systems Copc Service Level Agreements Iex Thought Leadership Workshop From Dale Carnegie Training Customer Relationship Management Six Sigma Green Belt It Operations Sports Pilot Mcse+i 2k Mcse+i Nt4 Itil Foundation Certificate In It Service Management

Pawan Pratap Singh Education Details

Frequently Asked Questions about Pawan Pratap Singh

What company does Pawan Pratap Singh work for?

Pawan Pratap Singh works for Intelegencia

What is Pawan Pratap Singh's role at the current company?

Pawan Pratap Singh's current role is VP Service Delivery at Intelegencia.

What is Pawan Pratap Singh's email address?

Pawan Pratap Singh's email address is pa****@****ail.com

What is Pawan Pratap Singh's direct phone number?

Pawan Pratap Singh's direct phone number is +9198115*****

What schools did Pawan Pratap Singh attend?

Pawan Pratap Singh attended Institute Of Management Technology, Ghaziabad, Osmania University, Institute Of Hotel Management, Ahmedabad, The Army Public School, New Delhi, Colonel's Central Academy, Gurgaon.

What skills is Pawan Pratap Singh known for?

Pawan Pratap Singh has skills like Bpo, Team Management, Management, Vendor Management, Six Sigma, Itil, Transition Management, Service Delivery, Ccna, Leadership, Contact Centers, Windows 2000.

Who are Pawan Pratap Singh's colleagues?

Pawan Pratap Singh's colleagues are Riya Saxena, John Paolo Gomez, Chorls Anthony, Glydel Ann Villasoto, Stella Ann Begonia, Jeffrey Natividad, Chaitanya Chandla.

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