Pawan Tomar

Pawan Tomar Email and Phone Number

Head Customer Operations - Global Customer Support at Orange. Work on Customer excellence, renewal, and new business acquisition. @ Orange Business Services
Pawan Tomar's Location
South Delhi, Delhi, India, India
Pawan Tomar's Contact Details

Pawan Tomar personal email

About Pawan Tomar

Experienced leader with an illustrious career blending strategic network & cyber security operations consulting, service delivery and operational excellence. As Head of Integrated Operations at Orange, I am responsible for driving customer excellence, acquisition, engagement strategy, relationship management and renewal. Counsels on business continuity, network & digital solutions and strategy. Achieving this mission with a 100+ member team of highly motivated, dedicated professionals with diversified skillsets. Views are personal and do not represent my employer, I am reachable at pawantomar (at) gmail.com for any discussions.

Pawan Tomar's Current Company Details
Orange Business Services

Orange Business Services

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Head Customer Operations - Global Customer Support at Orange. Work on Customer excellence, renewal, and new business acquisition.
Pawan Tomar Work Experience Details
  • Orange Business Services
    Director Global Operations
    Orange Business Services Jun 2006 - Present
    Gurgaon, India
    1) Provide leadership to improve customer experience right from post sales operations lifecycle2) Drove year on year increase in revenue by 25% by driving cutting edge operations, vendor management and customer excellence initiatives including automation.3) Play key role by enabling the operation readiness for new customer acquisition & renewal of business with organic growth.4) Designed the Global Problem Management structure & established this team in Orange business services as per ITIL framework along with Global stakeholders.5) Talent management, retention, forecasting and upskilling
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Pawan Tomar Skills

Problem Management Incident Management Itil Vendor Management Service Delivery Pre Sales Sla Telecommunications Team Management It Service Management Service Management Ccna It Operations Pmp Cisco Technologies Iso 20000 Transition Management Routing Prince Practitioner Itil Expert Management Troubleshooting Wan Project Delivery Itil V3 Foundations Certified Ip Resource Management Itil Certified Iso 27001 Computer Network Operations Mpls Service Operations Global Delivery Process Management Routers Six Sigma Vpn Service Desk Service Delivery Management Customer Satisfaction Data Center Outsourcing Networking It Management Solution Architecture Network Design System Deployment Ccnp

Frequently Asked Questions about Pawan Tomar

What company does Pawan Tomar work for?

Pawan Tomar works for Orange Business Services

What is Pawan Tomar's role at the current company?

Pawan Tomar's current role is Head Customer Operations - Global Customer Support at Orange. Work on Customer excellence, renewal, and new business acquisition..

What is Pawan Tomar's email address?

Pawan Tomar's email address is pa****@****ail.com

What skills is Pawan Tomar known for?

Pawan Tomar has skills like Problem Management, Incident Management, Itil, Vendor Management, Service Delivery, Pre Sales, Sla, Telecommunications, Team Management, It Service Management, Service Management, Ccna.

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