Pawan Gupta Email & Phone Number

Plano, Tx, Us

New York, Ny, Us

As Senior Director of Cloud Operations, reporting to the CIO, I lead SRE initiatives to ensure the stability, availability, and performance of critical cloud infrastructure. I drive platform engineering practices, including change, release, and incident management, capacity planning, performance evaluation, and AIOps-based monitoring. In partnership with the CSO, I implement security governance, mitigate threats, and contribute to security audits. I also enforce technology policies to maintain secure, reliable operations while collaborating with cross-functional teams to optimize cloud resources for peak performance and cost efficiency, aligned with annual budget goals.

New York, Ny, Us

As the Senior Director of Cloud Engineering and Operations at HHAeXchange (A leading Home Care SaaS Solutions), I lead cross-functional teams in Cloud Platform Engineering, SRE, DevSecOps, FinOps, and Database Operations to establish a Cloud Center of Excellence, optimizing processes, enhancing system availability, and managing a $15 million hosting budget for our SaaS product to ensure cost-effective operations; I drive innovation, client success, and operational excellence, with notable achievements including the successful launch of our largest state and maintaining low ticket rates while exceeding ambitious objectives.➤ Led the establishment of a CCOE (Cloud Center Of Excellence) team, restructured legacy teams, and introduced growth metrics to support business scalability.➤ Successfully negotiated vendor contracts with FP&A and Legal, achieving 15% annual cost savings for HHAeXchange, while driving cloud cost reduction initiatives that delivered an additional $1.2 million in savings.➤ Orchestrated the migration to a Cloud-native architecture, established a data center to enhance scalability and reduce maintenance costs➤ Strategize and lead cloud migration efforts, transforming monolithic systems into microservices and optimizing deployment strategies to accelerate time to market.➤ Oversee database management across various platforms (SQL Server, MySQL, AWS RDS, MongoDB, Cassandra DB, Snowflake, AWS Aurora), providing full support throughout the software development lifecycle.➤ Serve as a technology advisor, managing vendor relationships, negotiating support agreements, and integrating innovative technologies to improve operational efficiency.➤ Serve as a executive leadership advisor, providing insights to enhance strategic decision-making.

Chesterfield, Mo, Us

I am responsible for creating and implementing a technical vision and strategy for software development, emphasizing cloud modernization. My team of software engineers and I work closely with other stakeholders such as product managers, architects, and operations teams to ensure the software applications are optimized for cloud environments and meet customer requirements. In addition to my technical duties, I am also in charge of managing project costs, budgets, and negotiations and ensuring the timely delivery of software solutions. My experience with cloud modernization and project management has enabled me to lead successful projects that have resulted in cost savings, improved application performance, and greater customer satisfaction. I am passionate about helping customers reach their goals and providing outstanding service. My roles and responsibilities include overseeing the software development lifecycle (requirements gathering, design, development, testing, deployment, production operation, and maintenance), optimizing costs, and implementing FinOps practices. I also collaborate with other departments to ensure the software applications meet business needs and align with the organization’s overall strategy while managing Profit and Loss. Moreover, I stay up-to-date with the latest cloud technology trends and identify innovation opportunities, such as leveraging machine learning and DevOps practices to improve software development and delivery.

Chesterfield, Mo, Us

I spearheaded the planning and execution of a multi-million enterprise-wide cloud transformation, I worked to help a major global Telco reach their desired outcomes based on their investments. Microsoft and four other global GSIs were instrumental in the program's progress, which began with only a few team members. To inspire and challenge the IT culture, I created interesting processes and pushed for cloud operations excellence throughout the enterprise. Through my guidance, we set up a factory with many resources and an agile process to move 200+ legacy and outdated platforms to the public cloud every quarter. Modern technology and automation were implemented to accelerate the migration and increase revenue, as well as grow the team, spread organizational knowledge, and ensure smooth daily operations.

Chesterfield, Mo, Us

Brought on to deliver and manage cloud modernization of AT&T Common Identity and Common Provisioning self-service security portal. My job includes understanding the business challenges, conducting IT discovery processes with customers to identify needs and problems, and providing the most suitable solution. I also translate the business challenges and technical requirements into architectural designs and strategic technology roadmaps, plus review other architects’ solutions to ensure that the application architecture strategy is in line with the organizational goals. I am responsible for gaining a deep understanding of the entire portfolio of applications and the integrations between them, and mentoring architects. I collaborate with the Enterprise Architecture group to define future needs, improve DevOps practices and accelerate delivery, as well as take a lead role in troubleshooting technical issues and recommending changes to enhance resiliency. I also work with the solution Architecture team to create processes and metrics in order to make the team more efficient and increase the added value to the organization. Additionally, I define and plan strategies to prioritize service targets for the projects and their interfaces, negotiate with business partners for expected services, identify risks, and provide appropriate solutions.

Chesterfield, Mo, Us

Facilitate top-notch reputation for Infrastructure & Operational team, achieving a shift in perception from infrastructure-focused organization to value-added DevSecOps service group with a strategy for a new mission statement and name; fostered buy-in from peers/stakeholders based on team delivery performance. Define, implement, and support Amdocs Enabler for AT&T telecom and billing system. Managed a geographically diverse team of 50 direct and 100 indirect (onshore, offshore & near-shore). Cultivate top performance via expert recruitment and stretched goals. • Ensured strategic application delivery by creating of robust & highly available scaled environment for Amdocs BSS & OSS Suite. • Provided out-of-the-box innovative cutting-edge solutions to complex architectural issues and led the teams to integrate all components in AT&T BSS, OSS, and IOT systems for (uVerse, DTV, and Mobility). • Exceeded the set targets with my exceptional problem-solving skills in a matrix organization through cost-effective solution approaches, quick and qualitative analysis of complex integration issues, and efficient customer communications. • Expanded customer base from zero to over 70 million for AT&T Mobility product launch by utilizing Turbocharging. • Played a vital role in designing technology solutions and cost reduction by demonstrating exemplary performance and efficiency.

Chesterfield, Mo, Us

Responsible for leading a large-scale Integration and Implementation of Amdocs Products at AT&T from UAT to Production deployment to Production Operation, while managing a team of 50 experts by building the plan and strategy for a successful business. My innovative ideas boosted AT&T's business and brought a high level of customer satisfaction. I perceived business needs ahead of time and provided the solution in time, which gave a positive impact on the business and mutually benefited Amdocs and AT&T. My extensive industry experience and diversified knowledge in the area of Middleware, Java technologies, Networking, Database, IMDB, Unix, Linux, and Telecommunication gave me the opportunity to lead and provide technological solutions for BSS & OSS at AT&T, where I designed efficient and robust solutions and implemented it into the production. • Understand the business challenges and requirements, and translate them to technical requirements.• Manage the impact of identified changes in the industry/market on the current business. • Lead a pre-sale activity, and provided high-level solutions and estimation by understanding the business needs. • Envision the needs of the customer and aligned with the team to achieve specific goals in a cost-effective manner.• Initiate, lead, implement and encourage innovative technical solutions and creative thinking for process & tools development per expected ROI.• Managing End-2-End production architecture design, implementation, and operation.• Responsible for effort estimation and managing a budget in the most efficient manner to meet agreed business targets.• Define/negotiate timelines and priorities with adjacent groups• Provides team-wide vision and goals. • Create a supportive and strengthening environment that fosters team spirit.• Establish processes to clarify, enhance and improve team performance, effectiveness and excellence.

Chesterfield, Mo, Us

Responsible for a large installation of custom & core Amdocs BSS & OSS solutions at AT&T. The project required complex integration with internal and external interfaces. • Manage customer-facing, negotiate & schedule deliveries, defect resolution, and cost.• Monitor escalations, critical incidents, and issues & provide resolution.• Manage team staffing, including recruitment, supervision, scheduling, development, evaluation and appraisal.• Managed Integration Teams of size 10 (onShore) and 20 (offshore).• Lead and manage development activities according to customer business requirements.• Translated business requirements into system requirements for future release.• Oversight of the installation, maintenance, troubleshooting, and product support activities.

Chesterfield, Mo, Us

Responsible for a large installation of core & custom Amdocs BSS & OSS solutions at AT&T. The project required complex integration with internal and external interfaces. • Deeply involved in the requirements gathering, design & development testing, and roll-out phases of the project.• Translated business requirements into system requirements for future release.• Resolving technical issues related to application modification and/or product functionality.

Chesterfield, Mo, Us

For more than 4 years in the role of IT Infrastructure Architect, serving premier international and domestic organizations throughout Europe, America, Australia, and Asia implementing Amdocs Products for Telecommunication, Financial, Satellite TV, IPTV, CRM, Mediation (Xacct) and Yellow pages.•Working closely with the customers, preparing and leading Implementation and Integration Workshops to identify the development tasks related to the large-scale installation of Amdocs products, support testing, and deployment activities.•Design and facilitate the expansion and improvement of the monitoring infrastructure in areas required, taking into consideration business requirements, processes, event correlation, and integration of third-party applications.Onsite Project Executed: Europe: Vodafone Netherland, Deutsch Telecom Germany, Sonofone Denmark, VimpelCom Russia, Cosmote Greece, Cellcom Israel. Asia: Excelcom Indonesia, Far Easton Telecom Taiwan, Astro (Satellite TV) Malaysia & Australia: Vodafone AustraliaOffsite Projects Executed:Europe : Cyprus, Vodafone Hungary, Vodafone Netherland, MobiFon Romania, Deutsch Telecom Germany, ABN AMRO Bank Netherlands, Sonofone Denmark, VimpelCom Russia, Cosmote Greece, Amdocs Core Israel, Cellcom Israel.North America: Western Wireless USA, Sprint USA, Nextel USA, BellSouth USA, and AT&T USA.Asia: Excelcom Indonesia, Far Easton Telecom Taiwan, Astro (Satellite TV) Malaysia. Australia: Vodafone Australia

Bangalore, Karnataka, In

Worked as a full-stack web developer.

In the year 2001, Bluetooth was an emerging technology and I was fortunate enough to work on the development of FTP protocol over Bluetooth. I also was also involved in a wide variety of Bluetooth product development.

Bangalore, Karnataka, In

Munich, De

Master Of Computer Applications - Mca, Computer And Information Sciences And Support Services

Bachelor Of Science - Bs

High School Diploma, Mathematics, Physics, Chemistry