Pawel Branski Email and Phone Number

IT infrastructure management. User account and permission management. Provide a service which supports hardware and software issues in HO and all trading locations (approx. 190).Equipment inventory database - implementation and system administration (OCS NG+GLPI). Multiple system administration: Sophos – antivirus, backup, exchange, WSUS, Playsafe, payroll, SUN. Firewall (Watchguard) management and maintenance, creating and modifying existing security rules and access lists. Implementation and system administration network management Draytek - ACS, and later participated in a project to standardize the network at all locations (migration to Cisco). Supervision of telecommunication lines. Digital switchboard management - Avaya. Ensuring continuity of CCTV systems in all locations in the UK, communication with third party engineers. Liaise with machines department to ensure gaming machines connectivity. Collaboration with external providers of IT services. Documentation and IT training for end users. Preparation and installation of equipment in the newly opened locations, and cooperation with regional managers in order to return equipment from the closed location. Assist in any security investigations as directed by the Group Financial Controller or other senior management as required. Cooperation with all departments in order to implement the necessary projects and provide technical support to allow them seamlessly work. When becoming a part of international Gauselmann Group, involved in the migration process. Continuous communication with the new administrative staff to ensure smooth installation and maintenance of new solutions.

Rapid response to equipment failures and implementing immediate repair.Repair of electronic devices, mainly laptops / Apple poducts.Help and technical trainings for the new engineers.Providing advice and guidance on the selection of products for customers.Store management, customer service.

Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations. Supporting customers using remote access technologies and also by visiting client sites. Duties: Diagnosis of desktop, application, networking and infrastructure issues.Troubleshooting PC’s, laptops and mobile devices. Providing 1st/2nd line support to users. Administering the IT department’s policies and procedures. Installation and support of telecommunication equipment. Maintaining a log of all problems detected and system back ups. Responsible for maintaining backups and for project work such as new builds. Working closely with software suppliers to resolve operational issues. Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Active Directory management Backup products, Anti-Virus products, TCP/IP, Ethernet, wireless router, telephone exchange.

Providing functional and technical support, troubleshooting, diagnosing and fixing hardware and software problems.Communicating customer needs to our engineering staff.Deploy and configuring PCs, Workstations and Laptops.Experience of supporting a wide and varied client base. Outlook configurations and support.