Pawel Majewski Email & Phone Number

London, Gb

London, England, United Kingdom

• Supporting the Sales Consultants in the sales efforts; quote/order entry; sample requests; processing and collecting payments• Managing all communications between internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction• Owning order management process from pre-order through delivery• Proactively managing all new and existing open orders by working with order contacts to ensure delivery of products/orders arrive at the right time at the right place• Partnering with the Sales Consultant, Client Services, and Technical Support Team to resolve client issues promptly and to the client’s satisfaction• Working with the Shipping Team and freight companies to track the delivery of shipments and coordinate seamless deliveries to meet client’s expectations; making any necessary adjustments per the Freight Accommodations Guidelines• Submitting requests for returns, Credit Memo, Transfer of Funds, or Refund of Funds on behalf of the Showroom Manager, Sales Consultant, or client, following company policy• In collaboration with the inventory management team, ensuring that factories produce the products on time and meet client's deadlines• Working towards achieving sales and shipping targets• Actively contributing to additional projects related to order and project management as assigned

London, England, United Kingdom

• Coordinated the rotation and maintenance of the fleet through supervision and effective communication with contracted mechanics• Worked closely with the Live Operations team working remotely to ensure effective resolution of courier complaints and incidents• Managed courier's performance and supported the establishment of strategies leading to overachievement of KPI targets• Answered Salesforce contact forms, to assist with couriers inquiries• Contributed to induction procedure for 2000+ employees. Deliveredonline onboarding to recruit couriers and book their first shifts to cover the shortfall in forecasting• Managed the team of senior couriers by providing training, 1-2-1 sessions, and daily responsibilities schedule• Employed a continuous improvement mindset to help shape the new Hub• Reported incidents including theft, accident, and damage• Worked alongside Randstad in-house services to manage courier leave through sickness or holiday as well as contract changes for transportation type, hour requirements, remote working, or termination

London, Greater London, United Kingdom

• Assisted the Store Manager in planning and implementing strategies to attract customers and increase sales at our busiest boutique located within the iconic Harrods department store• Coordinated daily customer service operations such as sales processes, orders, and payments• Tracked the progress of weekly, monthly, quarterly, and annual objectives• Prepared reports regarding sales volumes, merchandising, and staff matters• Monitored and maintained in-store inventory, assisted in preparing seasonal stock plans• Supervised and coordinated staff activities by delegating and distributing tasks• Assisted in recruiting, hiring, and training to develop top-performing employees, who met their store schedules and objectives• Ensured all employees adhered to the company’s policies and guidelines

Bicester

• Developed an excellent knowledge of sales products to ensure exceptional customer service• Built and strengthened good relationships with customers to provide a high level of customer satisfaction• Advised customers on purchases or persuaded them to buy products, communicated effectively with customers from a variety of nationalities and personalities• Efficiently processed cash and card payments, and issued Tax-Free forms to customers• Performed stocktake duties on a weekly basis to maintain adequate stock levels• Improved customer footfall through eye-catching window merchandising• Ensured the achievements of individual, and store goals

Southampton

• Assisted the management team in the smooth operation of the Food & Beverage department• Built customer retention and satisfaction by delivering top-quality service• Contributed to recruiting, hiring, and training• Managed the staff rota and assigned duties and roles to team members• Processed delivery orders via SAP system and was responsible for stockroom organisation• Dealt with guest complaints when required in a friendly and efficient manner• Increased sales and customer service levels• Answered or redirected e-mails, and processed mail orders• Supported other departments of the hotel when necessary, such as Front Desk, Conference

Wrocław, Woj. Dolnośląskie, Polska

• Developed and maintained excellent customer relationships and provided a high standard of service to both internal and external customers• Made accurate cost calculations and provided customers with quotations in a timely manner• Completed customer searches to generate new leads. Cold called potential customers to arrange meetings to prospect for new business. • Created positive and lasting relationships with existing clients• Participated in the company's marketing campaigns• Advertised the company on social media (Facebook, Instagram)• Consistently achieved against personal goals and KPIs to improve overall company sales performance• Worked efficiently under pressure

Wrocław, Woj. Dolnośląskie, Polska

• Set appointments with clients and followed up with them afterwards• Created positive and lasting relationships with existing clients• Met individual targets and overall objectives • Maintained and organised the company filing system• Answered incoming calls, and answered or redirected e-mails • Compiled all necessary documents and correspondence as required• Participated in the company's marketing campaigns

Wrocław, Woj. Dolnośląskie, Polska

Master'S Degree, Tourism And Recreation Management (Specialisation - Physical Recreation And Outdoor Events), 5 (Distinction)

Fields of study: - organising recreational ventures - Professional practice in hospitality, events and tourism - conducting independent.

Bachelor'S Degree, Tourism And Recreation Management, 5 (1St)

Fields of study: - organising recreational ventures - Professional practice in hospitality, events and tourism - conducting independent.