I advise clients in making key decisions related to their solutions' architecture, particularly within the manufacturing industry. As a solutions architect with over 15 years of experience, I specialize in designing, building, and implementing CRM systems and their ecosystems. My strong analytical skills and deep understanding of processes enable me to deliver customized solutions using leading low-code platforms or bespoke solutions to meet client needs.At Deloitte Digital, I head a team specializing in Microsoft Business Applications, focusing on Dynamics 365 and Power Platform, enhanced by GenAI support.

Architecture and delivery of Salesforce.com application for Reed Exhibitions. Support other teams and projects in solution design and requirement analysis.Role: Salesforce.com Solution Architect, Team LeaderResponsibilities:* Research and assess key project decisions* Design and lead team to deliver complex requirements* Team operations managementWorking as salesforce.com architect to deliver project consisting of several technologies and platforms (Oracle Cloud, Eloqua, Oracle Fusion Middleware and several custom applications). I was responsible for research and assessment on migration from multiple instances to single Salesforce instance structure and switching managed packages development approach to Salesforce recommended development approach. Operational duties covered solution design, team leading and being client main point of contact.

Maintenance of Salesforce.com based application for Electrabel.Role: Functional AnalystResponsibilities:* Functional analysis* Technical design* Cost estimationDescription:Working with changes and new projects for highly customized salesforce.com instance. Delivered solutions covered Sales Cloud, Communities, Sites and few custom applications based on force.com platform.

Implementation of Salesforce.com based application for Sant’Egidio.Role: Senior Software DeveloperResponsibilities: * Functional analysis* Technical design* Cost estimation* Development (Apex, VisualForce, configuration)Description:Project scope was initial implementation of Salesforce.com for non-profit organization where key requirements were to manage contacts and leads, maintain information about donations, file fiscal certificates for tax deduction and direct mailing for ongoing campaigns. Solution utilized as much out of the box salesforce functionalities as possible trying to lower cost of implementation and maintenance.During this assignment I have identified customer requirements, proposed solution to fulfill them and implemented solution in the last stage.

Implementation of Salesforce.com Administrative Console for Janssen Pharmaceuticals (Johnson & Johnson).Role: Senior Software DeveloperResponsibilities:* Technical design* Cost estimation* Development (Apex, VisualForce, Web Services, configuration)Description:Project goal was to simplify and unify lots of administrative tasks in one place. I also had opportunity to participate in full release process with agile approach in international team. During this assignment I've developed Administration console for mixed CRM environment (Veeva / Salesforce.com).Delivered solution covered Force.com platform user administration aspects, Veeva product and product assignment aspects and administration of few custom solutions.

Maintenance of existing Salesforce.com based application for Roche.Role: Senior Software DeveloperResponsibilities: * Technical design* Cost estimation* Development (Apex, VisualForce, configuration, Angular)Description:During this assignment as a person with wide range of skills I’ve been working on frontend project as a backend and frontend developer. I also had opportunity to participate in full release process with agile approach.Delivered solutions covered custom mobile UI interface based on Angular and stateless remote actions.

Maintenance and enhancements of existing Salesforce.com based application for Swift.Role: Senior Software Developer, ConsultantResponsibilities:* Requirements analysis* Solution design* Cost estimation* Development (Apex, VisualForce, configuration, Web Services)Description:During this assignment working together with Product Owners (Salesforce has been internally divided into several products) I have tried to satisfy internal customer (users) requirements, improve and fix defects in existing solution. I also had opportunity to participate in full release process with agile approach in international team. My everyday responsibilities covered detailed design, estimation and implementation of customer change requests, proposing enhancements into current solutions and its design. Delivered solutions covered whole salesforce platform e.g. Sales Cloud and Service Cloud integrations with external applications (through Web Services), Partner Portal, Customer Portal, Live Agent, Web-to-Lead and many custom solutions based on salesforce platform (like Customer Alerting, Certification Management, Contact Management).

Implementation of Salesforce.com based application for TELE-FONIKA KableRole: Software Developer Lead, Analyst, Team Leader, ConsultantResponsibilities:* Requirements gathering* Requirements analysis* Team leading* Solution design* Development (Apex, VisualForce, configuration)Description:My role has varied during this assignment. Starting as a developer designing solutions and implementing them using configuration and custom development. Through requirements gathering, leading team and trainings while project grows involving more people. Finishing by supporting maintenance team which took over the project. My everyday responsibilities included requirements gathering, scoping, analysis, design, development, team leading and task delegation, consulting, user training and user support. Working on-site required me being a face of the company. Implementation circled around non-standard pricing method (dynamic price including multiple time and location based factors), quoting and forecasting covering Sales and Service Cloud forecasting and SAP integration (using Informatica Cloud).

Fix of Java based application for ING Bank ŚląskiRole: Software DeveloperResponsibilities:* Development (Java, Hibernate, Swing)Description:During this assignment my role was to fix and improve insurance attendance and resignation management system for ING Bank Śląski. Short project delivered under pressure of time. Working as a part of team my responsibilities covered UI re-design, implementation of proper errors and exceptions handling and DAO access. Used technologies: Java, Hibernate, Swing.

Implementation of Salesforce.com based application for Swiss ReRole: Software Developer Lead, Team Leader, ConsultantResponsibilities:* Requirements analysis* Team leading* Solution design* Development (Apex, VisualForce, configuration)Description:During this assignment my role was to lead development team in implementation of highly customized Salesforce.com based system integrated with several third party solutions all together creating dedicated sales platform. I also had opportunity to participate in full release process with agile approach in international team (located across the globe). My everyday responsibilities included requirement analysis, detailed design and estimation, development, team management and consulting. Delivered solution covered Sales Cloud customizations, third party application integrations and custom module enhancing visibility and management of dialogue with customer.

Implementation of custom invoice generator in Salesforce.com for Benteler InternationalRole: Software DeveloperResponsibilities:* Solution design* Development (Apex, VisualForce)Description:During this assignment my task was to implement custom Invoice generator replacing standard Salesforce.com functionality. Main issue concerned printing on pre-printed forms using dot matrix printer (according to standards enforced by Turkish law). It was a short project finalized by on-site fine tuning.

Implementation of Salesforce.com based application for CWS-Boco InternationalRole: Software DeveloperResponsibilities:* Solution design* Development (Apex, VisualForce)Description:Working as a part of team I was assigned to develop custom quotation tool (Apex, VisualForce) based on sophisticated custom data model built on top of Sales Cloud data model. My everyday responsibilities involved detailed solution design and development.

End-to-end implementation of CRM and CMS system for TechMediaRole: Software Developer, AnalystResponsibilities:* Business Analysis* Functional Analysis* Technical Design* Development (LAMP, PHP, Zend Framework, Doctrine, jQuery, AJAX, HTML, CSS)Description:Working for TechMedia my task was end-to-end implementation and deployment of CRM and CMS system. My everyday responsibilities involved requirements gathering, system design, develop, test and maintenance of application and environment (software and hardware).Solution based on: LAMP, PHP 5, Zend Framework, Doctrine 2, jQuery, AJAX, HTML 5, CSS 3.

Several CRM and CMS applications for Verdox customersRole: Software DeveloperResponsibilities:* Solution design* Development (PHP, MySQL, jQuery, HTML, CSS)Description:Working for Verdox I was developing CRM and CMS applications based on custom PHP based engine. Based on customer requirements and provided graphics I have been developing frontend, customizing engine and developing plugins (e.g. to integrate CMS with WebAPI of payment platform).Solutions based on: PHP 4, MySQL, jQuery, HTML 4, CSS 2.