• Sales• Post initial sales, customer relationship management o Built and maintain ongoing relationship with customers o First point of contact of all existing customers o Visiting regular customers to establish and act on selling opportunities, ensuring product is well marketed in storeo Monitoring customers/clients changing needs o Increasing sales via the promotions and sales of the company producto Following up with the clients to ensure satisfaction with product and services purchasedo Resolving any arising problems o Plan and prioritize weekly deliveries • Customer Support:o Deliver excellent after sale serviceo Manage and issue all the customer credit returnso Represent the brand with impeccable oral and written communication o Collaborate with customers on social media strategies • Team:o Training and coaching new and junior staffo Communicate effectively and work collaboratively with the sale staff, management and customerso Providing feedback, ideas and concepts to improve operational efficiencies to impact positive customer experience o Support any adhoc needs

• Customer Services: o Input, review and manage daily customer orderso Processing customer product returnso Issuing credit notes o Providing appropriate feedback on products for quality assurance • Warehouse maintenance:o Order fulfilment to efficient timelines o Management of data inventory system – (Fishbowl Inventory Management) o Conduct efficient and accurate monthly data/stock reconciliation reporto Monitor and control incoming/outgoing products, stock rotation and batch traceability, ensuring integrity of product documentationo Maintaining par levels o Ensure FIFO, LIFO principles o Inspection of all packaged products ready for sale for final conformance approval prior to storage o Review completion of opening and closing procedures o Preparing transfer orders • Health and Safety:o Eliminate any potential hazard o Ensure safe working environment including use of equipment and safe lifting technique o Focus on team safety• People and Processes: o Promoting good team work/collaboration between sales and warehouse teams o Built strong interdepartmental relationships o Maintain clear communication with sale Manager and main warehouse Manager