Parker Willey Email & Phone Number

• Installed replacement Computers, and software. Checked and updated network, printer, scanner, and other hardware configurations, retired old equipment, and documented all changes at Customer sites.• Re-imaged a computer that had previously failed to install properly and made it available for customer use.• Re-imaged laptop and desktop computers, installed and configured required applications and rolled out new software for at a large site.• Inventoried laptop and desktop computers for Johnson and Johnson Lifescan and Agile Software.

Helped with issues in the computer lab and offices. Kept operating systems up to date, upgraded graphics and network cards and memory. Configured network and printer access. Helped with various other computer maintenance tasks.

Diagnosed and resolved TCP/IP / LAN network problems. Upgraded, installed, configured, and maintained Cisco, Cabletron, and HP network equipment. Upgraded, installed and reconfigured operating systems and applications on customer PCs. Inventoried computers, monitors, printers and other equipment. Processed older computers for recycling and disposal.• Enabled smooth and transparent transition to new network after company merger. Reconfigured customers computers and applications to access resources in the new environment enabling use of network resources, servers, e-mail, and remote printers after a week-end effort.• Saved potentially $200, 000 in inventory taxes and reclaimed valuable storage space by disposing of obsolete computers.• Managed numerous reconfiguration projects with minimal customer impact.• Cleared a 248-day switch hang-up problem by obtaining new firmware, change control scheduling and uploading affected switches.

Diagnosed and resolved network problems using TCP/IP and other protocols. Upgraded, installed, configured, and maintained Cisco, and HP hubs, bridges, routers, and mainframe to network connections and equipment.• Reduced network downtime to less than two hours, sometimes working nights and weekends to resolve problems, perform upgrades and make changes.• Installed and maintained the Signetics network using routers, hubs and repeaters, enabling users to seamlessly access resources and e-mail from workstations, PCs and terminals. • Provided application utility support on VAX/VMS and VM/370.

A+ Certification, Desktop Support

Aa, Electronics Technology

Some pre-engineering courses.