Specialize in assisting individuals and small businesses in navigating the complex world of health insurance. Leverage both the Health Marketplace and private plans to find the best coverage solutions tailored to each client's unique needs. Coverage selections may also include accident, critical illness, dental, vision plans etc. Licensed in FL, OH, GA, MI and TX.

Assisted Florida Health Insurance Marketplace clients in selecting and enrolling in plans during the open enrollment period.

♦ Facilitated focused training for new hires and training for new care management system via GoToTraining♦ Engaged with the learners’ supervisor and leadership to ensure training is aligned with business goals♦ Created job aid documents♦ Completed feedback forms for the learners’ supervisor and reports other metrics at the completion of training♦ Participated in other department projects as needed

♦ Worked with stakeholders and end-users to elicit workflows and business requirements for configuration of Care Compass long-term care management application♦ Communicated updates to management on changes throughout the implementation project life cycle♦ Resolved user issues coming in through TrackIt Help Desk ticketing system♦ Facilitated Care Compass overview training session for new hires♦ Performed QA testing for system changes for the Care Compass re-development project♦ Documented testing results and project updates in JIRA ticketing system♦ Developed training materials for applications and processes

♦ Provided instructor-led training including CPOE (lab and radiology ordering), visit note documentation, clinical decision support rules, clinical summary, summary of care, vitals, family medical history, etc.♦ Responded to support ticket requests from clients by phone and email to answer system questions and issues♦Tracked support tickets, client participation and training time through Autotask IT management software♦ Utilized GoToTraining application for training and LogMeIn application for remote desktop access with clients

♦ Produced content and delivered the instructor-led Hello Health's Best Practices Webinar Series♦ Functioned as train-the-trainer for the implementation and account management teams for system enhancements, new releases and on-going training support♦ Developed internal training materials and implementation training guide for practices♦ Managed implementation of the ambulatory EHR in doctor's offices♦ Trained doctors and staff on usage of the cloud-based EHR platform♦ Analyzed workflow efficiency and created improvement plans using the electronic medical record♦ Managed the relationship between the doctor's office and Hello Health♦ Assisted sales team in providing demos for prospective doctors and practice managers

♦ Managed implementation of the meaningful use certified EHR in doctor's offices♦ Trained doctors and staff on usage of the cloud-based EHR platform with the goal of optimizing utilization♦ Analyzed workflow efficiency and created improvement plans using the electronic medical record♦ Managed the relationship between the doctor's office and Hello Health

♦ Contract assignment through Intellect Resources♦ Facilitated training of hospital providers for Epic CPOE (Computerized Physician Order Entry) in a classroom setting for go-live activation♦ Updated Learning Management System (LMS) regarding provider training♦ Assisted with maintaining and organizing training materials

♦ Successfully managed relationships with 2 national and 6 regional PPO networks covering several states with 250+ groups♦ Spearheaded creation of a PPO network template with comparative information by market♦ Developed a series of PPO network snapshots that increased efficiency and knowledge transfer to other staff♦ Investigated and resolved issues from the Regional Group Offices and internal departments regarding network problems, claims payment, benefit language and case administration ♦ Wrote field releases that impacted network changes, reviewed existing operational procedures and coordinated activities of various departments in Group Medical to ensure changes were implemented effectively ♦ Effectively reviewed health care legislation to ensure PPO network compliance

♦ Tracked, reported and resolved system problems related to the Unified Contracting and Licensing Application and Field Administration System♦ Conducted User Acceptance testing for system enhancements and fixes with the Business Technology Solutions team ♦ Reviewed daily control output reports and reject problem reports from the Individual Markets compensation system

♦ Researched, analyzed and summarized newly enacted healthcare legislation ♦ Drafted contract language for group health policy and benefit booklets ♦ Advised medical, dental, and life profit centers of benefit language implementation and revisions ♦ Served as liaison with state insurance departments to secure approval of contract filings ♦ Directed Contracts and Compliance Technology unit in the creation of end-user rules for policy and benefit booklet production