James Paxton Email & Phone Number

Newcastle-Under-Lyme, Gb

Wolverhampton, England, United Kingdom

Fortress Safety wants to be the partner of choice for their customers and as Head of Quality I champion Quality, constantly raising the bar, by focusing on customer satisfaction, driving improvements in the way that the business operates and driving down the costs of quality. Using data driven root cause analysis and taking a leading role in transforming the way we identify, solve and prevent problems throughout the business.

Wolverhampton, United Kingdom

Responsible for the development and deployment of a global Quality Management System based on ISO9001:2015, as well as to continually improve the quality performance of the business through KPI and scorecard management.Created, coached and delivered a Cost Of Quality (COQ) measure across our global factories and sales subsidiaries to provide an improved view of actual quality performance, to form the basis for further improvements in global quality performance and activity through reducing excessive appraisal and failure costs. Accountable for the Quality strategy in the development and deployment of the new D365 global ERP solutions using both CE and FinOps, and in particular single business-wide NCR and Audit systems and associated training materials and Power BI performance reports.

Bergamo Area, Italy

Assumed additional QA management responsibility for the sister Rotork Instruments Italy srl business in Bergamo, Italy to deliver a focussed Quality Action Plan aimed at making all Quality, Safety and Environmental activities more alive and taking the fully certified and integrated management system from the page to the employees. Supported the implementation of the Rotork SQDCP\tier management process for Quality and HSE.

Wolverhampton, United Kingdom

Full management responsibility for all aspects of Quality, Health, Safety and Environmental performance, including day to day SQDCP (QDIP)\tier management and assurance activities, as well as management responsibility of facilities and maintenance for the site.Successfully managed the transition of the fully integrated management system during 2018 to ISO9001:2015 and ISO14001:2015, followed in summer 2019 to ISO45001:2018, whilst maintaining site responsibilities for ISO50001:2018 Energy Management certification, as well as ATEX\IECEx, PED, GAR and Functional Safety product certifications. Developed a more robust NPI process built around APQP\PPAP\FMEA and SPC quality deliverables..

Birmingham, United Kingdom

Assisted with the development and certification of a new Field Delivery Safety and Environmental Management System, encompassing all field activities across the organisation and including safety-critical activities for Network Rail, BAA and TfL.Led the Process Work stream as part of the Transformation programme for the integration of the FTEL business into the new FSL Network and Telecoms Service Line, including liaison with Learning & Development over the development of tailored BMS training for the transferring employees. Managed the 3rd party engagement and transfer of all FTEL certifications and accreditations to the associated FSL certification bodies. Acted as the point of contact for Governance & Compliance activities within N&T and represent the interests of FTEL as the integration activities progressed, often to senior management.

Birmingham, United Kingdom

Assuring all customer quality performance requirements, via the introduction of a customer-oriented balanced scorecard, and associated KPI's as well as a defined Quality Review framework covering all aspects of quality assurance (engineering, supplier, manufacturing, installation, repairs and in-life support). Aligned the Business Management System (BMS) with the wider Fujitsu policy and business strategy, using SharePoint to promote the BMS to all employees.Represented Fujitsu at QuEST Forum Regional Best Practice Conferences, and helped the telecoms industry develop the TL9000 standard and measurements. Promote a disciplined problem solving and business improvement strategy across all operational areas of Fujitsu, using 8D, FMEA, 6σ, Kaizen or A3 process methodologies, including their capture, reporting and root cause analysis investigations for all customer identified failures, and progression of Cost Of Failure opportunities.Coordinate the external and internal audit plan to support the ongoing maintenance and development of the company's certification and accreditations.Led the re-certification of the Information Security Management System (ISMS), beyond ISO27001 to IL2 (CAS) and IL3 (CTAS) accredited levels. Manage all aspects of the Environmental system (EMS), including offering guidance upon Corporate Social Responsibility (CSR) opportunities, becoming the single point of reference for same.Supported the Business Continuity (BCMS) programme aligned to ISO22301.Developed a culture of change, and improvement centred around defined MS Visio process-mapping techniques and business improvement \ process re-engineering principles.Defined a hierarchical risk and legal compliance framework for the company, highlighting to senior management the key business risks for treatment deliberation and action.

Led the Supply Chain Transformation Programme for the UK Market Unit, and effectively ensured that all customer delivery processes and systems previously used by Marconi were transformed into Ericsson compliant systems. Namely, the introduction of SAP and the requisite processes.

Coventry, United Kingdom

Ensured that all quality or customer satisfaction matters, KPI’s, risks or improvement opportunities identified are driven to resolution through root cause analysis and rigorous problem solving techniques. Nominated as BT Quality Manager (account value ~ £200m pa) becoming the focal point for all Quality Assurance support to the BT account & project teams, especially ownership and reporting of all Quality issues internally for resolution or action to senior Quality or Business Management. Creation and ownership of the Marconi plc Customer Complaints Process, and the coordination of the planned Marconi TL9000 implementation programme within Northern Europe.

Derby, United Kingdom

Manage the Company Quality System, and maintain the 3rd party ISO9001 certification, and liaise at all levels internally and externally with customers and suppliers on quality issues, and ensure corrective actions are implemented in a controlled and effective manner. Prepare detailed project quality plans for deployment during manufacture, installation and commissioning stages of a project. Create, implement and monitor a new Company Health & Safety Management System, and its associated procedures, in accordance with EC Directives and legislation for product certification. Provide guidance and assistance for all safety related aspects of a project, including liaison with the customer, through the performance of safety audits and risk assessments both internally and during site activities in line with statutory requirements.

Bachelor'S Degree, Technology Management, 2:1

An Engineering School course that combined Engineering knowledge and capabilities with Business Studies.

3 A Levels And 8 Gcse'S