As an accomplished Technical Support Representative at Gatestone, I have honed my skills in assisting over 100+ customers daily, resolving technical issues, and ensuring exceptional service levels. My role involved diagnosing and resolving technical problems, documenting detailed logs for efficiency, promoting client products, and enhancing customer retention. My experience as an Online Grocery Department Manager at Walmart further strengthened my abilities in strategic development, budget management, vendor relations, and team leadership. Notably, I successfully increased operational efficiency by 25% and improved customer satisfaction by 20%.I hold a Post-graduate degree in Mobile Solutions Development from Conestoga College, Canada, where I focused on advanced technical and managerial skills. My academic background also includes a Bachelor’s Degree in Information Technology from Gujarat Technological University, India. Throughout my education, I have completed various courses and projects, including leading the product design process for an e-commerce platform that resulted in a 30% increase in online sales.In addition to my professional and academic achievements, I am committed to continuous learning and community engagement. I have obtained several certifications in UX Design and have actively participated in volunteer work, contributing to the development of technical solutions for non-profit organizations. These experiences have allowed me to apply my skills in diverse environments and make a meaningful impact.With a robust foundation in technical support, project management, and UX design, I am dedicated to driving innovation and delivering high-quality solutions. I am passionate about leveraging my expertise to contribute to the success of organizations and enhance user experiences. Let's connect to explore opportunities for collaboration and growth in the dynamic field of technology.
