I am aligned to work with Sr VPs of HCL and be part of Strategic meeting and decisions.To use analytics and help with insight through visualization techniques/presentation for better decisions. I have team of 15+ people to handle all PMO activities and track Budget and special Organizational level initiatives.• Review of Budgets allocation for Practice.• Organizational level initiative drive to ensure the cooperate mapping.• Maintaining weekly and monthly meet to review from different stakeholder for respective initiatives.• Attend Bi-Weekly/Monthly Service Review meetings interfacing with the client to provide update on all the Operational services and service improvement initiatives though Service Line Manager.• Perform annual performance appraisal for the team• Be a part of Technical interview panel for hiring • Conduct team meetings on a monthly basis and one-to-one sessions on quarterly basis to counsel team members for driving productivity and effectiveness targets by mentoring them while keeping their IDPs (Individual Development Plan) in perspective. The MoMs of these meetings shared with my immediate Manager.• Conduct formal reviews at key stages of a project, aiding the team in assessments and key decisions• Establish firm-wide project reporting with a focus on value added advice and early identification and resolution of risk and issues• Develop project portfolio prioritization methodologies

Has Been part of ChatBot Product Development to Design, Testing to first POCs as functional lead Lead, Train and created Chat Bot Team co-ordined with backend/technical lead for full developmentSuccessful POCs of Cognitive chatbot (HCL Lucy) powered by IBM Watson for global customersSales HeroAward to support PreSales for Chat Bot Pitch in one of the deal.Successful Delivered Chat Bot Project for one of global European customer to enhance their SDDriven various internal initiatives (knowledge management, competency programs etc.) across EUC

End User Computing: Knowledge and experience in executing projects for these functional areas - Optibot Healing Station, Optibot Live Station, WorkblazeLeading ‘Fun @ work’ and ‘Women & diversity’ initiatives regularly in EUC practiceResponsible for budget creation, allocations and tracking actuals with Practice heads and FinanceManaging team of 4 people for driving various practice initiatives – EUC technology advancements forexisting customers, reviews with delivery and presales, driving EUC academies and utilization of EUCpeople with Workplace cell etc.Responsible for managing Microsoft premier contract

Managed and led Incident operations team, handling team issues, People management, leavesmanagement.Key responsible for Critical Incident Management for Sev 1 issues.L1 support for Networks/Windows for all the clients and helping them to resolve the issue at our end.Handled Onsite (Hands and Feet team) in DC and Offshore team in OMC.Handled Team of 21 members responsible for productivity/leaves/appraisal and other issues .Monitored Servers and N/W Devices for 15 Customers and do event Management/ticketing.Chairing - weekly cab meeting, client meeting, team meeting and sending the minutes.Handled CIM / Sending out initial, update & Resolution Notification // Initiate RCAMonitored overall functioning of processes, identifying improvement areas and implementing adequatemeasures to maximize customer satisfaction level.Creating & implementing workflows to facilitate structured support in all areas and issues.Regular client interactions (internal and external) for requirement gathering, system analysis, projectestimation and reviewing the technical / functional specifications of the project.

Published daily, weekly & monthly data to ensure engineer’s awareness throughout the process.SPOC for process excellence initiative.Made Defect / DSAT reports for gross root analysis.Ensured effective feedback to all the engineers on timely basis, encouraging & improving engineers.Carried out training sessions for the CSE’s in improving performance to attain and exceed SLAparameters like FDFR, MTFR, CSAT, TSAT and CTC.Actively participated in JD POWER onsite audit for CISCO.Interacted with the US/CAN clients, Troubleshooting networking devices for Cisco.Ensured restorong normal service operations as quick as possible with minimum disruption to thecustomer’s business (in case of severity 1 and severity 2 cases).Ensured standardized methods and procedures are used for efficient and prompt handling of all thechanges, to meet the SLA’s & provide a quality service (in case of severity 3 and severity 4 cases).Maintained personal KRAs such as CSAT, TSAT, Backlog, DSAT, CTC, FDFR, Attendance & Leaves.Certificate : Green Belt

Cisco Support Switching Engineer. Handles and troubleshoot Cisco Client. Worked on 3700 and 6500 SeriesCertificate : CCNA

• Handling batch of 60 students.• Proven record of ability to manage time and work to strict deadlines. • Sound ability to assess student work, design curriculum, and engage with scholarly/professional community.• Participate in the administration of the department's program of study and other activities as requested.

• Prepared and delivered lectures to undergraduate and graduate students on topics such as programming, data structures, and software design. Initiated, facilitated, and moderated classroom discussions.• Maintained student attendance records, grades, and other required records.• Prepared course materials such as syllabi, homework assignments, and hand-outs. • Evaluated and graded students' class work, laboratory work, assignments, and papers.