Payal Dedhia Email & Phone Number

Mumbai, Mh, In

Mumbai Area, India

 As a delivery helpdesk lead, the major focus is on the customer satisfaction & query resolution within the TAT period. Releasing national dashboards for customer delivery parameters, drawing action plans and ensuring 100% customer satisfaction. Handling vendor management, working closely with vendors, part of the technical hiring process, negotiating on contracts & managing the billing and payment process. Facilitating & supervising training programs, conducting the quality audit for technical trainers, identifying training needs, managing the technical interview recruitment process. Tracking the trainer’s progress & success ratio, releasing bulletins & recognising the star performer.  Conducting workshops & seminars for trainers on technical & non-technical parameters. Participation and contribution in the deliberations of various management forums. Provide value added support to the centres for zero defect implementation of the QMS.

Mumbai Area, India

 Managing complete delivery operations & Technical competence for the centre. Acting and ensuring 100% closure on the customer grievance with the TAT period. Maintaining the schedule adherence, End of batch slippage and closely monitoring the batches running in slippage. Conducting Classroom Quality Audit (CRQA) and Machine Room Quality Audit (MRQA) and regularly intervals and sharing the feedback along with the improvement plan for betterment of customer and faculty. In control of the resource occupancy chart every month. Drawing out training plans for faculty to ensure 100% compliance. Ensuring 100% Order Book compliance and keeping it in control. Monitor Absenteeism / Dropout / Reversal / Slippage for centre. Conduct Systems and Batch file audit Having a monthly action plan for restoration drives. Ensuring 100% customer satisfaction and proactively resolving their queries within the company norms and policies. Responsible for complete delivery and execution of the students.

Mumbai Area, India

 Providing support on delivery of education to students, enhancing student learning, and meeting quality objectives, as per existing course/programs specifications, policies, procedures, new delivery initiatives and other operational guidelines. Planning the support visits to channel centres based on the Quality and Business targets of the Town/City concerned. Sending the agenda of the visit for the same to the respective centre.• Concern areas identified from previous Support Visits• Trend analysis on key parameters• Issues identified from the audit reports• Deviations identified from Centre Dashboard• Deviations arising from internal reviews• Issues arising from student complaints• Areas not addressed during recent visits• Identify Gaps in schedule adherence• Manpower competence and training• Any other concern areas Review Schedule adherence, particularly slippage, pass%, mean, e-learning status and covering other aspects. Taking customer feedback and designing an action plan on the detractive parameters. Resolving customer grievance within the allotted time, providing solutions to the students by adhering to the company policies. Ensuring compliance of the centre infra as per all the current modules being executed at the centre Maintaining the MOM of the Support Visit, where all the issues should be documented and relevant reports attached.

Mumbai, Maharashtra, India

Mumbai Area, India

 Training, developing and maintaining material for UI designers, Web Developers, Testers & Content Digitizers to ensure effective implementation of accessibility standards and guidelines across all the company’s offerings. Conducting internal training on websites, software’s, mobile, PDF, Office applications and other related applications. Designing training programmes appropriate to the skills needed. Working effectively in highly collaborative, team oriented environments. Self-learning new technologies as required as per the project requirements.

Mumbai Area, India

 Complete responsibility of students, ensuring 100% delivery with certification and placements of students. Ensuring timely delivery of sessions, maintaining records of attendance and progress report of students. Conducting monthly, quarterly PTMs and ensuring discussions and action plans on improvements areas for students. Creating and adhering to the approved batch launch plan to ensure 0% slippage. Conducting appraisals for all the batches and achieving minimum pass percentage as required by company norms. Monitoring the progress of each student, ensuring they complete all the tasks, exercises and projects assigned to them.

Mumbai Area, India

 Conducting technical sessions, maintaining batch files, maintaining required performance level. Upgrading to new technologies, self-learning, maintaining & adhering to training plans. Maintaining Compliance & adhering to the teaching methodology & norms. Preparing content on various technologies. Maintaining & updating student dockets. Conducting lectures on computer subjects for TY. B.Com students

Mumbai Area, India

 Conducting sessions on various technical subjects. Handling walk in enquiries and converting into admissions. Preparing batch schedule. Handling admission & collection register. Preparing the monthly report. Coordinating with companies for placements

B Com, Commerce

Ssc