❋ Build and maintain strong relationships with clients.❋ Understand clients' visa needs, preferences, and expectations.❋ Possess in-depth knowledge of the consultancy's services and offerings.❋ Communicate visa-related information clearly and effectively.❋ Ensure clients are informed about the progress of their applications.❋ Maintain accurate and up-to-date client records and interactions.❋ Address and resolve any conflicts or issues that may arise during the visa application process.❋ Implement client satisfaction surveys to gather feedback.❋ Collaborate with management to achieve organizational goals.

❋ Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies❋ Influences customers to buy or retain product or service by following a prepared script to give product reference information❋ Documents transactions by completing forms and record logs❋ Maintains database by entering, verifying, and backing up data❋ Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs❋ Maintains operations by following policies and procedures; reporting needed changes❋ Maintains quality service by following organization standards❋ Maintains technical knowledge by attending educational workshops; reviewing publications❋ Contributes to team effort by accomplishing related results as needed

❋ Greet clients and visitors, answer phone calls, and respond to emails in a friendly and professional manner. Provide initial information and direct inquiries to the appropriate consultant or department.❋ Schedule appointments for clients to meet with counsellor. Maintain an organized and efficient appointment calendar.❋ Create a welcoming and comfortable environment for clients visiting the office, ensuring they feel valued and supported throughout the process. ❋ Collect and organize essential documents from clients, including passports, academic transcripts, financial statements, and other necessary paperwork for visa applications and admissions.❋ Provides customer service, administrative, and clerical support to clients and staff of the department.❋ Provide accurate and up-to-date information about visa requirements, educational institutions, application processes, and other relevant information to clients.❋ Maintain detailed records of client interactions, appointments, and document submissions for reference and compliance purposes.

🔷 Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs🔷 Maintains operations by following policies and procedures; reporting needed changes🔷 Maintains quality service by following organization standards🔷 Maintains technical knowledge by attending educational workshops; reviewing publications🔷 Contributes to team effort by accomplishing related results as needed