- Optimized the loading and unloading processes, reducing completion time which led to a decrease in OBL costs.- Conducted Root Cause Analysis (RCA) on ECR drivers and recommended Total Quality Management (TQM) practices to improve overall customer satisfaction.- Strengthened BTL planning by analyzing Counter and Secondary Network performance at dealerships, leading to higher enquiry conversion rates.- Applied Pareto analysis to prioritize services, allowing for more efficient resource allocation and enhanced communication between dealers and the sales manager.- Investigated and evaluated the decline in key business networks over the past year.- Oversaw and analyzed the penetration of retail finance across secondary networks, identifying factors behind lower penetration rates and developing targeted strategies to resolve these issues.

- Conducted in-depth research and engaged with over 100 brands, identifying potential collaboration opportunities through strategic communication.- Organized and participated in meetings with CEOs and CMOs, cultivating partnerships and exploring mutual opportunities.- Successfully closed deals with several brands, including a significant agreement with SBI General Insurance.- Coordinated an NGO event for a celebrity, with a key focus on securing brand sponsorships.