Payal P

Payal P Email and Phone Number

F&A Delivery Solution Architect | Strategic Business Analyst | Healthcare Operations Specialist | Transforming Finance & Accounting @ IBM India Private Limited
new york, new york, united states
Payal P's Location
Chennai, Tamil Nadu, India, India
About Payal P

As a seasoned Finance & Accounting Delivery Solution Architect and Enterprise Leader, I bring a wealth of expertise in strategic business analysis, project management, and transitions & transformation. I have honed my skills in making key decisions that align operational demands with long-term strategic goals, resulting in sustainable performance improvements. My deep understanding of the Finance, Pharma, Consumer, Security, IT, Manufacturing & Logistics, Automobile, and healthcare industries allows me to offer industry-specific insights and solutions tailored to the unique challenges and opportunities within these sectors.Key Strength Highlights:1. Experience in Diverse Fields: Extensive experience in F&A, Healthcare Delivery Operations, and Solutions Architecture.2. Transition Management: Successfully managed onshore and offshore transitions, leading to improved operational efficiencies and accuracies.3. Compliance Expertise: Expertise in SOX Compliance, ISO policies, and HIPAA compliance, establishing robust control and governance frameworks.4. Milestone Achievement: Achieved significant milestones including interest savings, reconciliation process enhancement, and client satisfaction improvements.5. Business Scalability: Proven ability to scale business operations through service provider consolidation and dynamic pricing models, resulting in increased profitability and sustainable growth.6. Continuous Improvement: Dedicated to implementing process consolidations and continuous improvement strategies, consistently driving operational efficiencies and reducing FTEs scaling.I strive to leverage automation and data analytics to enhance efficiencies, optimize workflows, and elevate client satisfaction. With expertise in project management, transition, transformation, and compliance, I endeavor to deliver impactful solutions in Finance & Accounting and Healthcare operations.I am enthusiastic about the opportunity to connect with professionals who share a passion for innovation, operational excellence, and sustainable business growth.

Payal P's Current Company Details
IBM India Private Limited

Ibm India Private Limited

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F&A Delivery Solution Architect | Strategic Business Analyst | Healthcare Operations Specialist | Transforming Finance & Accounting
new york, new york, united states
Website:
ibm.com
Employees:
512090
Payal P Work Experience Details
  • Ibm India Private Limited
    Delivery Group Manager
    Ibm India Private Limited Mar 2017 - Present
    Chennai, Tamil Nadu, India
    I leverage market insights and conduct client needs analysis to spearhead innovative new business solutioning strategies, with a focus on driving revenue growth and expanding market reach. In revenue management, I implement dynamic pricing models and integrate value-added services to maximize profitability and ensure business success. 1. Establish robust control and governance frameworks to enhance operational efficiency, ensure compliance with industry standards, and mitigate risks across all business functions.2. Implement process enhancements using lean and agile methodologies to continuously improve automation, identify, and eliminate manual efforts, and streamline operations for increased efficiency.3. Champion new business growth and transitions, orchestrating seamless onboarding processes and driving successful project implementations to facilitate long-term business sustainability and growth.
  • Access Healthcare Services
    Key Account Manager (Service Delivery)
    Access Healthcare Services Jun 2013 - Nov 2015
    Chennai Area, India
    I managed service delivery for major clients, ensuring seamless execution and adherence to policies and procedures. I formulated comprehensive plans and developed processes to enhance service delivery efficiency and effectiveness. Additionally, I orchestrated detailed project plans for establishing new business locations in India and internationally, leading pilot testing phases and establishing robust communication channels with clients to promptly address escalations. 1. Facilitated and met contractual obligations, consistently exceeding client expectations, and built contingency plans for SLA adherence and disruption mitigation.2. Conducted internal process audits and reviews to ensure adherence to process parameters and systems.3. Forecasted staffing requirements based on incoming volume for cost-effective resource allocation.4. Prepared and presented detailed MIS reports weekly and monthly, including process metrics, productivity analyses, and team performance.5. Recommended improvement opportunities and executed measures to enhance client satisfaction, leveraging data analysis and feedback mechanisms.
  • Accenture
    Manager
    Accenture Nov 2005 - May 2013
    Chennai
  • America Online Services
    Customer Support Specialist
    America Online Services Jan 2004 - Oct 2005

Payal P Education Details

Frequently Asked Questions about Payal P

What company does Payal P work for?

Payal P works for Ibm India Private Limited

What is Payal P's role at the current company?

Payal P's current role is F&A Delivery Solution Architect | Strategic Business Analyst | Healthcare Operations Specialist | Transforming Finance & Accounting.

What schools did Payal P attend?

Payal P attended University Of Madras, Ethiraj College For Women.

Who are Payal P's colleagues?

Payal P's colleagues are Komal Y., Tammy Lee, Arti Kumari, Dimitrios Christofidellis, Matthew Healea, Kevin Hill, Saurabh Mittal.

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