Built and maintained complex SQL query reports using different reporting tools like Crystal Report, SSRS, cViewManager etc. done using MS SQL Server Management Studio (Version: 2005-2018)Provided training (Web Sessions, in-person) to junior/new resources as well as on demand presentations/training for internal non-technical clientsTroubleshooted issues with client facing software applications and provide preventative dynamic prioritized resolutions Primary support provided to clients for web and client based applications such as Sage X3(ERP Application), SharePoint (2007, 2013 Online, Designer 2007/2012), Incident Tracking system (ConnectWise), MS Office 365 (On Cloud), in-house developed application-Employee Portal (Written on VB.Net & HTML, CSS) etc. Secondary support provided for applications like Employee time Tracking System (Arcspan), Microsoft Dynamics CRMPlanned, designed, developed, audited, maintained, executed custom modifications to the Applications (like ConnectWise and Sage X3 Integration Code-C#.Net, ASP.Net, XML, ConnectWise and Office 365-CloudConsole)

Involved in monitoring, testing, maintenance, enhancement and documentation of existing operational applications and systems.Works with users and systems to prepare detailed flowcharts, codes, tests and training materials.Assists in the detailed analysis and design for systems conversations and migrations.Involved in the maintenance and enhancement of existing operational application systems, working under moderate supervisionDeveloped and prepared computer solutions using standard development methodologies, programming languages and platforms.

Assisted members of the QA staff with various automation related challengesWorked with the development team (onshore and offshore) to understand how changes in the software product affect maintenance of test scripts and the QA automated testing environmentsAssisted in Logs, tracks, and verifies resolution of software and specification defectsIdentified and proposed areas of improvement throughout the software development process.

Assisted in system design, system modeling, data object abstraction, data modeling, programming, development and support of various applications. Investigated change requests, incident tickets or system requests and recommended solutions to address that. Documented and tracked testing defects, debug and trouble shoot to ensure resolution of problems. Provided application support and user support at Tier-1 and Tier-2 level.Generated reports, using gathered data, paying close attention to details as required to satisfy requests for various types of development and support activities.Learned the fundamentals of working within a system development and maintenance team. Supported multiple development requirements and plan, coordinated and scheduled a range of activities ensuring deadlines are met. Worked independently or as part of a team. Planned, organized and prioritized multiple priorities to meet competing deadlines

Analyzed, designed and implemented business solutions using MS SharePoint 2007/2010 technology. Provisioned SharePoint Sites and Sub-Sites for Ministry Site Collections manage under LRC SharePoint Services. Assisted in SharePoint project development, defining technical requirements and developing solutions. Drafted Approval Notes and setup Letter of Agreements for SharePoint related ministry initiatives. Created quarterly License and Storage Reports for ministry clients. Provided Tier2 support to Clients for SharePoint Services. Created and enforced policies/procedures and provided adoption and usage statistics to Governance CommitteeBuild and configured Microsoft SharePoint websites that leverage out-of-the-box SharePoint functionality