As the Senior Director, I oversee the Americas (NA & LATAM) solutions engineering team. Our team provides innovative solutions for customers leveraging the Freshworks platform. I help build high performing teams, align with GTM sales strategies, partner with sales and product leaders to help accelerate and drive company growth.

The mission of WISE is to develop, network, and nurture a diverse group of women within our solution engineering organization. We will achieve this through the development of programs that educate, encourage, and foster a supportive community of women.

The mission of Freshworks Women 360 is to inspire, empower, and cultivate a diverse group of women within our organization. We will achieve this through the discussion of topics relevant to today’s issues, educate, encourage, and provide a community for women to reflect on their own goals and status as they strive to seek upward mobility in their organization.

- Oversee the enterprise field solution engineering organization in North America- Focus on hiring, building a thoughtful GTM strategy for our expanding team, helping design cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team and growing the business. - Partner with Sales Leaders and provide strategic insights into pipeline health, team performance and win rates. - Partner with our product managers and evangelize product requirements on behalf of our customers.

The mission of Freshworks Women 360 is to inspire, empower, and cultivate a diverse group of women within our organization. We will achieve this through the discussion of topics relevant to today’s issues, educate, encourage, and provide a community for women to reflect on their own goals and status as they strive to seek upward mobility in their organization.

Managing Mid-Market Solution Engineers where I provide guidance on sales strategies and approaches to solve customer problems by providing solutions that incorporates the Freshworks platform. Set a team culture that makes SEs excited to work each day as a team and support one another as they grow their career professionally.

Managing Mid-Market Solution Engineers where I provide guidance on sales strategies and approaches to solve customer problems by providing solutions that incorporates the Freshworks platform. Set a team culture that makes SEs excited to work each day as a team and support one another as they grow their career professionally.

- Supported the sales team by taking a consultative role in customers’ evaluation processes, including making architectural recommendations, troubleshooting configuration issues, and managing correspondence with other Freshworks functions- Articulated value to a variety of audiences, including customer support leaders, IT operations professionals, and senior IT management- Sold the value of Freshworks various products using multiple formats/channels, including phone, presentation, and live/online product demonstrations

- A trusted advisor to our customers by understanding their processes, requirements and challenges. - An awesome technologist with the lots of business acumen. - Tell compelling stories that are grounded in technology. - Respond to RFIs and RFPs. - An active role in the post sales phase to ensure ongoing customer success. - Voice of the customer.

• Understand customer goals and challenges and map those back into Salesforce product portfolio • Design innovative solutions to address these challenges, build those solutions on our #awesome platform and present customized demonstrations back to the customers • Present Salesforce technology infrastructure, including demonstrating deep familiarity with hardware, software, networking and security stack • Respond effectively to RFIs and RFPs • Participate in the right trainings and certifications to acquire and maintain the knowledge necessary to be effective • Successfully balance multiple projects in a team-selling fast paced environment

• Understand customer goals and challenges and map those back into Salesforce product portfolio • Design innovative solutions to address these challenges, build those solutions on our #awesome platform and present customized demonstrations back to the customers • Present Salesforce technology infrastructure, including demonstrating deep familiarity with hardware, software, networking and security stack • Respond effectively to RFIs and RFPs • Participate in the right trainings and certifications to acquire and maintain the knowledge necessary to be effective • Successfully balance multiple projects in a team-selling fast paced environment

• Presales Solutions Engineer working with enterprise clients in the NY/NJ area. • Design various EMC hardware and software product solutions for storage (NAS & SAN), backup and disaster recovery.• In Depth knowledge of various EMC products VMAX, VNX1/VNX2 (File/Block) , Isilon, Data Domain, Avamar, Networker, Centera, SourceOne, Atmos, RecoverPoint , XtremIO and VSPEX • Develop technical solutions for customer’s business issues and needs utilizing technologies within the EMC product portfolio as well as VMware and Cisco.• Analyze performance data and metrics to provide a solution that meets customer requirements; use of tools such as EMC Backup System Sizer (EBSS), Business Continuity Solutions Designer (BCSD), and VNX/VMAX Tier Advisor.• Knowledge of industry benchmarking standards and performance tuning/sizing.• Prepared technical product presentations that highlight feature, functionality, and use cases for various EMC product solutions as part of the sales campaign. • Demonstrate solutions to customers at CxO levels as part of the sales campaign• Manage a customer proof-of-concept promoting key feature functionally of EMC product lines• Provided ongoing customer account support throughout the sales cycle including post sales• Create documentation and Visio visuals illustrating the customer environment• Continue technical development by completing online training courses stay current and up-to-date on hardware, software, and best practices through product documentation, release notes, web seminars and product demos.

• Hands-on SAN Consultant working with high-end clients in the NY/NJ area. Implemented various EMC products for host attach systems, upgrades, migrations, replication and disaster recovery. • Implemented over 250 basic to complex projects with companies such as Allen and Company, Brevan Howard, Caxton, Cerebrus, Cohen and Steers, Columbia University, Daichi Pharmaceutical Corp, Dewey, Interactive Brokers, Jcrew, Labranche, Lazard, Monster.com, Moon Capital, Shroders, SONY, Standard Chartered, Stroock and Stroock, Warburg, and Ziff Davis.• Maintained close contact with EMC project team members throughout the life cycle of the engagement to insure successful implementation and completion of the project.• On-site troubleshooting skills utilized to overcome environment, configuration, software, and hardware issues. Leveraged immediate team as well as EMC technical support team when appropriate.• Continued technical development by completing online training courses through EMC’s development website. Stayed current and up-to-date on hardware, software, and best practices through product documentation, release notes, web seminars and product demos

• Installed, supported, configured all departmental supported hardware and software issues • Created and maintain credit card applications that are programmed into Point of Sale terminals • Loaded software programming into Point of Sale terminals• Exceeding all departmental guidelines for performance every month• Worked with a team to resolve various Point of Sale terminal issues

• Installation of windows operating systems (Windows 95/98/ME/NT/XP/2000 Professional)• Desktop application support (MS Office 2000/XP and Statistical software)• Solved all network troubleshooting problems including network cards, cables, drivers and printers• Provided technical assistance via phone to all senior university staff and students• Trained new employees and intern’s as well as assisted students with various software issues