-Primary liaison between clients and the agency, responsible for daily interactions and addressing clients requirements in a proficient manner-Managed a portfolio around 50 key accounts, ensuring timely payment of invoices and resolving any customer complaints or disputes, resulting in a 95% customer satisfaction rate -Contributed to the strategic direction of content by providing valuable insights and recommendations based on market trends and audience feedback.-Conducted comprehensive research and in-depth analysis of competitors and target markets-Maintained a strong sense of accountability, ensuring tasks are completed with diligence and precision.-Extensive understanding and knowledge of communication, media production, and dissemination methods to give clients the best possible experience and results-Assisted senior team members with client communications, from scheduling meetings to responding to client requests and communicating project status updates

-Revised and enforced content moderation protocols, complying with current legal regulations while addressing troublesome trends and user flags-Monitored multiple digital channels to identify offensive, inappropriate and illegal content, actively removing or addressing accordingly-Screened user-generated content about their company or brand, check for content accuracy and other standards set by the brand, and ensure that the content follows a pre-decided structure-Evaluated content for obscene language or pornographic images, such as photos or videos, which might violate state laws regarding child pornography-Reviewed content for potential threats to public health or safety, such as instructions on how to make explosive devices or biological weapons.