• Collaborated on the design and implementation of process and system enhancements to drive operational efficiency and support business objectives.• Facilitated and led requirement gathering sessions with internal and external stakeholders using techniques such as observation, document analysis, and focus group discussions.• Prepared effort-cost estimations, project plans, and schedules while managing end-to-end SDLC activities to ensure timely and successful project delivery.• Developed and executed comprehensive test strategies, test plans, and test cases, tracked defects, and ensured alignment of deliverables with business requirements.• Analyzed complex workflows and business processes to identify gaps and opportunities for optimization, resulting in improved efficiency and reduced operational costs.• Created and maintained detailed BRDs, FRDs, and process flow diagrams to ensure a shared understanding of requirements among stakeholders and development teams.• Supported product lifecycle management by identifying enhancement opportunities, prioritizing features, and aligning product strategies with market trends and user feedback.• Led UAT sessions with stakeholders to validate system functionality, gather feedback, and ensure alignment with business needs before go-live.

• Collaborated to end-to-end Insurance Automation initiatives for multiple clients, ensuring efficiency and accuracy in processes.• Designed and managed automation frameworks, comprising 1500+ test cases, reducing testing cycles, and enhancing overall system performance.• Collaborated with key stakeholders and business owners to identify prioritize, and address business challenges, aligning technical enhancements with organizational goals.• Utilized Safal for comprehensive testing and quality assurance, ensuring robust execution and delivery of error-free insurance processes.• Leveraged Java for automating dynamic web elements and implementing data-driven testing, ensuring compatibility across browsers and platforms.

• Built and managed client relationships to promote insurance solutions tailored to individual needs.• Achieved targets by acquiring new clients and upselling products to existing customers.• Collaborated with internal teams to ensure smooth policy issuance and customer satisfact

“Managed accounts, financial records, and reconciliation, ensuring compliance and supporting decision-making.”