Payal Suri Email and Phone Number

Specialties: Managing call queue and maintaining service levels. Weekly meetings with CEO to discuss business reports and formulation of strategies to improve the business. Creating SOPs, Terms and Conditions of the business for both contract as well as franchisee owners. Fortnightly meetings with the development team for the improvements relating to the iOS and Android App and coordinating with the same team to add more features to the back end system and report bugs.Responsible for handling customer grievance(s) over phone calls and via emails. Responsible for training of the franchise owners which covers their induction, SOP's , KPI's and monitoring on the job training before they work independently.Posting of jobs on different job portals for hiring of subcontractors and office workers. Scheduling interviews with CEO and assisting him in the entire hiring process which includes getting their paperwork, insurance and IDs.With the superior assistance of my highly trained team members, I am at giving quality-driven outcomes with 100% customer satisfaction guarantee.