• Elicit and translate business requirements into User Stories, BRD, FRD, and SRS.• Conduct GAP, scope, and impact analysis on business processes using techniques such as use case diagrams (UML), context diagrams (dataflow modeling), BPMN (process modeling), and flowcharts.• Perform AS-IS and TO-BE analysis to recommend business solutions and design effective change strategies.• Organize and lead requirement gathering sessions using interviews, questionnaires, interface analysis, document analysis, brainstorming,and focus group discussions.• Prioritize requirements using the MoSCoW method and business value assessments.• Produce detailed requirement documents including BRD, FRD, SRS, use cases, process flows, change requests, traceability matrices, and mind maps.• Communicate business requirements clearly by constructing data and process models.• Create wireframes and mock-ups for system design.• Verify and validate requirements to ensure they deliver business value, conducting reviews and workshops with clients.• Perform quality assurance and user acceptance testing to facilitate successful, on-time, and on-budget application launches.• Serve as the central point of contact for all project activities, liaising with delivery managers.• Worked on multiple baking automation projects such as COI JSON Transfer via Push API for BFL BLOB Storage, Leveraging Blockchain Technology in Insurance Processes at Bajaj Finserv, Developed an API to automate the insurance policy issuing process.• Handled multiple Insurance Partners and Operations management.

Involved in overall activities related to Business Strategic Planning & IT-automation for Insurance processes.• Designing & implementing various ideas of process & system enhancement for salesforce & process improvement.• Engagement with key stakeholders and business owners to prioritize the business problems & opportunities for further technicalenhancement for internal & external Insurance Partners.• Performed quality assurance (functional testing) and user acceptance testing (UAT) facilitating on-time & acclaimed “go-live” of theprocess.• Business review meetings with business stakeholders sharing insights about effective business changes due to technical upgradationby presenting projects’ insights in Business Review Meetings on periodic basis.• Steering business planning and performance management of Insurance Operations for Life & General Insurance businesses.• Working closely with business, cross functions, and insurance partners to carry out smooth processing of policy issuance,cancellations, refunds, etc.• Project planning & execution to digitalize the processes.• Key projects undertaken – Insurance process automation, new partners onboarding management, building digital portals forinsurance onboarding to issuance and process optimization.

Effective collaboration and participation in Insurance Operations Management, Research, Teamwork and Collaboration.• Insurance Product Development, Solution Analysis, Stakeholder Management for incorporating various digital platforms ensuringsustainable digitization.• Playing a vital role in managing various activities of the project like requirement elicitation, analyzing the information gathered,documenting the functional or business requirements, BRD, Solution Scope Documents, Interface Analysis• Understanding and experience in system Integration projects with Insurance Life Cycle.• Hands on experience in API design and delivery along with understanding of using tools such as postman.• Coordinating with external Partners in all phases of project delivery process.• Interviewing business units, stakeholders, and technical leaders to gather and clarify business requirements; developing to bebusiness process flows, identifying the impact of the implementation on these business process flows and coordinating thereview of the detail design for the business.• Creating data models basis various critical business insights needed for various technical solution & business upgradation.• Worked under of all phases of SDLC methodologies like Waterfall and Agile.

Oversee Retail Asset Operations for products like HL, LAP, ODLAP, and ODSSV, ensuring compliance with documentation requirements for new products.Manage the entire process of documentation, data entry, validation, and disbursement across systems.Track Post-Disbursement Documents (PDD) and On-The-Clock (OTC) activities according to loan funding types.Verify collateral and manage the handover of demand drafts/cheques to customers.Facilitate ECS/NACH registration to link customer repayment bank accounts.Ensure the secure dispatch of files, dockets, and collaterals to the Central Team for safekeeping.Conduct thorough regulatory checks, including CIBIL, RBI, and other caution lists, while ensuring all sanction conditions set by the credit team are met.Publish MIS reports at regular intervals to identify early warning signals in case of delays in meeting agreed terms, conditions, and covenants.Manage stakeholders across Business, Credit, Legal, and other support functions, providing operational perspectives related to the assets business line.Continuously evaluate and improve processes, keeping branch hubs informed of new procedures.Build and manage teams at both Head Office (CPU) and branch operations (HUB), ensuring effective delivery of SLAs across all stakeholders.Contribute to policy development, regularly monitor and review existing systems and procedures, and design internal controls and quality audit checks to enhance process efficiency.